Customer Service Consultant

2 weeks ago


Sacramento, United States AtWork Personnel Services Full time
Job DescriptionJob Description

We are seeking a Customer Service Consultant with experience in the insurance or housing industry to join our team

You will be responsible for helping customers by providing product and service information and resolving program application issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Assist customers with new programs
  • Perform outgoing calls for new incentive programs
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Experience in housing construction/ contractor experience is a plus
  • Bilingual - Spanish or Mandarin is a plus
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company DescriptionFor over 30 years, clients and candidates have entrusted AtWork to provide workforce solutions nationwide. With over 75 offices nationwide, AtWork specialize in executive, professional, commercial, and government verticals. AtWork utilizes a collaborative approach where we deliver quick, high-quality results. Our customizable service portfolio focuses on direct-hire and flexible workforce solutions. Since 1986, AtWork has continued to be an award-recognized leader in the staffing industry by clients, candidates, and industry professionals.Company DescriptionFor over 30 years, clients and candidates have entrusted AtWork to provide workforce solutions nationwide. With over 75 offices nationwide, AtWork specialize in executive, professional, commercial, and government verticals. AtWork utilizes a collaborative approach where we deliver quick, high-quality results. Our customizable service portfolio focuses on direct-hire and flexible workforce solutions. Since 1986, AtWork has continued to be an award-recognized leader in the staffing industry by clients, candidates, and industry professionals.
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