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Hotel General Manager

3 months ago

Washington, United States InnVite Hospitality Full time
Job DescriptionJob Description

This job will require candidates to relocate to Columbus, OH

Responsibilities:

  1. Operational Oversight:

    • Manage day-to-day operations of the hotel.
    • Ensure guest satisfaction and resolve any guest issues promptly.
    • Monitor and maintain hotel facilities and infrastructure to ensure a safe and comfortable environment.

  2. Financial Management:

    • Develop and manage the hotel budget.
    • Monitor financial performance through analysis of profit and loss statements and other financial reports.
    • Implement cost-saving measures without compromising quality of service.

  3. Staff Management:

    • Recruit, hire, train, and supervise hotel staff.
    • Set and enforce standards for personnel performance and customer service.
    • Foster a positive working environment and provide guidance and motivation to staff.

  4. Sales and Marketing:

    • Develop and implement sales and marketing strategies to maximize occupancy and profitability.
    • Establish and maintain relationships with clients, guests, and external partners.
    • Monitor market trends and competitors to identify opportunities for growth.

  5. Guest Relations:

    • Oversee guest services and ensure they meet quality standards.
    • Address and resolve guest concerns and complaints promptly.
    • Implement procedures for handling emergencies and security issues.

  6. Compliance and Safety:

    • Ensure the hotel complies with all health and safety regulations.
    • Maintain high standards of cleanliness and maintenance.
    • Monitor and enforce security protocols and procedures.

  7. Strategic Planning:

    • Develop short-term and long-term goals for the hotel in collaboration with senior management.
    • Implement policies and procedures that support the overall mission and objectives of the hotel.

  8. Community Relations:

    • Represent the hotel in the local community and build positive relationships.
    • Participate in local events and activities to enhance the hotel's reputation.

Qualifications:

  • Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
  • Proven experience as a General Manager or similar executive role in the hospitality industry.
  • Strong leadership and managerial skills with the ability to make decisions under pressure.
  • Excellent communication and interpersonal skills.
  • Sound knowledge of hotel management software and financial management.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Key Competencies:

  • Leadership
  • Financial acumen
  • Problem-solving skills
  • Customer focus
  • Strategic thinking
  • Decision-making ability
  • Team management
  • Adaptability and flexibility

Working Conditions:

  • The job typically requires being on-site at the hotel, often working long hours.
  • Travel may be required for meetings, conferences, or other business-related activities.
Company DescriptionWe are family owned, organically grown in last 20 years from 1 hotel with 62 rooms in 2003 to over 620 rooms/8 hotels.Company DescriptionWe are family owned, organically grown in last 20 years from 1 hotel with 62 rooms in 2003 to over 620 rooms/8 hotels.