Call Center Representative/ Customer service

2 weeks ago

New York, United States Cogent Infotech Corporation Full time
Job DescriptionJob Description

Job Title: Call Center Representative/ Customer service

Location: Long Island City NY 11101
Duration: 6 Months

 

Job Description:

  • Must have previous customer service and call center experience. Requires sound knowledge of Word, Excel in addition to excellent communication skills.
  • Use computer databases and information technology systems to research information needed to respond to and track the progress of responses to customer inquiries.
  • Send escalation emails and create service requests for unresolved matters.

 

Qualification Required:

 

Required Skills-Open availability to work shift schedules at any given time from 6 am to 12 am. Shifts are as follows: 6 a.m. - 2 p.m., 6:30 am-2:30 pm, 7 am-3 pm, 7:30 am-3:30 pm, 8 am-4 pm, 8:30 am-4:30 pm, 9 am-5 pm, 10 am-6 pm, 12 pm-8 pm, 1 pm-9 pm, 2 pm-10 pm and 4 pm-12 am.

Must be able to work holidays, weekends, overtime, and emergencies.

 

Educational Requirements-Minimum High school diploma

This position offers the opportunity to work in a dynamic and supportive environment. Cogent Infotech is an equal-opportunity employer, fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, national origin, age, sex, pregnancy, genetic information, sexual orientation, gender identity, military status, citizenship, or any other characteristic protected by applicable law.

Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.

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