Technical Help Desk Agent

2 weeks ago


Minneapolis, United States Swipejobs Full time
Job DescriptionJob Description

Apply Today, Work Today
Weekly Pay

Job Description:

Details:

  • $27.18 per hour pay rate
  • Full Time
  • Contract - at least 1 year
  • Schedule: 8am - 4:30pm Monday - Wednesday + Saturdays and Sundays
  • Hybrid in Minneapolis, MN - 2 days per month in office

What's in it for you?

  • Health, Dental, Vision insurance offered
  • 401k options
  • Work with a great team

Only considering candidates with the following:

  • High School Diploma or Equivalent
  • 2-3 years of experience as a Telecommunications CSR
  • General knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Good verbal and written communications skills
  • One to two years of experience in roles focused on hardware or software technical support, telecommunications or related industries
  • Proficient computer skills using a variety of software packages including Microsoft Office applications

Responsibilities:

  • Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area.
  • Entering new account information
  • Changing information on existing accounts
  • Recording transactions
  • Answering customer inquiries
  • Receiving, classifying, consolidating and summarizing documents and information
  • Completing reports and providing administrative support.
  • Answering customer inquiries, resolving customer problems and responding to customer requests for information.

Full-time, Part-time
$27.18/hr

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