Patient Support Rep

1 week ago

Nashville, United States NuLife Med LLC Full time
Job DescriptionJob Description

 

Title: Patient Support Representative

Reports to: Field Operations Supervisor

Region: MUST LIVE IN NASHVILLE AREA

 

Job Objective:

Responsible for executing all field operation activities that support at home patient care. This individual will deliver easy to use recovery equipment to patients’ homes  in Nashville and Fort Campbell prior to their surgery. During the appointment the representative will teach the patient how to use the equipment. This individual will follow up with the patient throughout his or her prescription to ensure compliance and then pick up the rental equipment at the end of the patient’s prescription.

This position has no office to report into so you get to work remote from your home when not out working with patients. Additionally scheduling is controlled by you so there is much flexibility in your schedule.

We offer a great opportunity for those interested in working in the medical devices industry specifically the Orthopedic and Podiatric space. Although prior experience in healthcare is not required, we are looking for compassionate individuals with strong communication, organizational, and interpersonal skills who are interested in working with patients at their home. If you fit the above description then we highly encourage you to apply This position offers a base salary and quarterly bonus potential.

 

Core Functions:

  • Deliver the highest caliber of service to patient customers. The highest degree of empathy, effective verbal communication, ability to troubleshoot and attention to detail required.
  • Work with patient customers by securing appointment times for equipment delivery.
  • Work with patient customers by thoroughly explaining delivery paperwork with an ultimate focus on closing the sale through securing all required patient signatures.
  • Upload delivery paperwork without errors in a timely manner.
  • Consistently and effectively articulate the features and benefits of all product lines while selling to patient customers.

 

Other Job Duties Incidental to Service:

  • Resolves customer complaints / concerns by investigating problems and developing solutions
  • Maintain knowledge in all aspects of the use and operation and maintenance of all equipment being sold in order to maximize sales acumen. Must be able to lift max. of 30lbs. (equipment)
  • Upon occasion, communicate with patients (remotely) from other geographies, similar to telehealth. In this scenario you would introduce our products and services and the company would ship the device to the patient from a logistical hub. Upon receipt you would then work with the patient over the phone on how to properly set up the device.
  • Maintain clear understanding and adherence to HIPPA rules and compliance regulations in order to maximize education level during sales process and comply with home healthcare requirements.
  • Perform other duties as assigned.

 

Qualifications:

  • Previous experience in the Healthcare industry preferred, but not required.
  • Demonstrated aptitude for problem-solving; ability to determinate solutions for customers using consultative sales approach. Must be results orientated and able to work both independently and within a team environment.
  • Strong verbal communication and presentation skills a must.
  • Fastidious attention to detail in written communication.
  • Reliable car and willingness to drive in Fort Belvoir area, Mileage reimbursed monthly..
  • Valid driver’s license.

 

Company Descriptionwww.nulifemed.comCompany Descriptionwww.nulifemed.com

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