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VoIP / PBX / SIP - Help Desk

2 months ago


Houston, United States Pierce Technology Corp Full time
Job DescriptionJob Description
  • Someone with methodical troubleshooting skills
  • Front-line technical support or related service experience
  • Must possess experience with VoIP Telephony technologies
  • Must have experience working with ITSM system, such as Remedy
  • High energy and motivated individual with prior work experience in ITIL based culture
  • Experience supporting customers, working with a wide array of individuals from ends users to customer’s business executives
  • Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resource
  • Experience with VoIP PBX administration (ex Avaya Unified Communications, Cisco CUCM, etc.)

Requirements

  • Someone with methodical troubleshooting skills
  • Front-line technical support or related service experience
  • Must possess experience with VoIP Telephony technologies
  • Must have experience working with ITSM system, such as Remedy
  • High energy and motivated individual with prior work experience in ITIL based culture
  • Experience supporting customers, working with a wide array of individuals from ends users to customer’s business executives
  • Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resource
  • Experience with VoIP PBX administration (ex Avaya Unified Communications, Cisco CUCM, etc.)