Senior Voice Engineer

2 weeks ago

Houston, Texas, United States ApTask Full time
About ApTask

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work.

As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.

With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.

As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries.

Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Job Description

ApTask is seeking a highly skilled Senior Voice Engineer to join our team. The successful candidate will be responsible for designing, implementing, and managing advanced voice communication systems and technologies.

You will leverage your expertise in voice engineering to ensure high-quality, reliable, and efficient voice services across the organization.

This role involves troubleshooting complex voice issues, optimizing system performance, and leading projects to upgrade or deploy new voice solutions.

Key Responsibilities
  • Design and implement voice communication systems, including VoIP, PBX, SIP, and unified communications solutions.
  • Develop and execute deployment plans for new voice technologies, ensuring minimal disruption to ongoing operations.
  • Monitor and maintain the performance of voice systems to ensure reliability and quality.
  • Perform regular system updates, patches, and configuration changes to optimize performance and security.
  • Diagnose and resolve complex voice communication issues, including call quality problems, connectivity issues, and system errors.
  • Provide advanced support for escalated voice-related incidents and work closely with other IT teams to resolve cross-functional issues.
  • Lead and manage voice-related projects, including system upgrades, migrations, and deployments.
  • Maintain comprehensive documentation for voice systems, configurations, and troubleshooting procedures.
  • Generate and analyze reports on system performance, usage, and incidents to inform strategic decisions.
Requirements
  • Minimum of 5-7 years of experience in voice engineering.
  • Proven experience with VoIP, PBX systems, SIP trunking, and unified communications platforms.
  • In-depth knowledge of voice communication protocols (SIP, H.323) and network fundamentals.
  • Proficiency with voice system hardware, software, and troubleshooting tools.
  • Experience with network design and configuration, including QoS and bandwidth.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and work under pressure.

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