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Immigration Legal Assistant/Receptionist

4 months ago

Pasadena, United States The Law Office of Sherwin Carballo Full time
Job DescriptionJob Description

***In addition to wages we offer quarterly performance bonuses***

Our firm:

We are presently a two-person practice: one lawyer, one paralegal. We are in the process of growing our business and plan to expand over the next three years. There will be greater opportunities for promotion for dedicated workers who stay with us through our growth.

The job opening has two main components:

***Legal assistant: You will be providing support to our senior paralegal in preparing immigration applications. This will include filling out forms, translations, organizing supporting documents, scanning, etc.

*the assistance you will provide to the paralegal will double as paralegal training, so this job could evolve into a paralegal position within our firm in the future if you show an aptitude for paralegal work.

***Receptionist/case intake: the second component of this job entails answering the phones/checking emails/reviewing new case inquiries from our social media ads.

You will take messages from existing clients and forward those messages to the paralegal or attorney accordingly.

You will also receive calls from potential clients who are looking for a consultation. These calls you will input into our CRM (leads management software), and you will schedule them for a phone consultation with the attorney.

You will also review all voicemail/email/facebook/google leads and input them into the CRM (leads management software), and you will be in contact with these leads in an attempt to get them to book a phone consultation with the attorney.

Must be:

*Bilingual (English/Spanish)

*Very comfortable working in a team setting: we are a team-focused law firm. Cases don't just get passed from the lawyer to the paralegal and then filed. Instead, we collaborate on all cases to ensure the work product is perfect. This requires a lot of teamwork and communication. You will also be getting instruction from the lawyer and the paralegal, so you must work well in this type of team setting.

*Very comfortable communicating with clients. This mean exercising patience as clients are often confused and don't undrestand the legal process at all. This job requires a lot of patience with clients.

*Very detail-oriented. Immigration work is very focused on details, and even one typo or data entry error can result in a case being denied. This kind of work cannot be rushed.