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Customer Service Specialist

3 months ago

Tucson, United States Mission Management Services Full time
Job DescriptionJob Description

We are seeking a Customer Service Specialist to join our team You will be responsible for helping clients by providing information and resolving issues.

Responsibilities:

  • Handle homeowner inquiries and complaints on the phone and via email
  • Learn to understand and read basic Community documents and general information
  • Provide forms and information to homeowners upon request
  • Document and update homeowner records based on interactions
  • Sort and distribute mail to staff

​Qualifications:

  • Previous experience in customer service
  • Ability to deescalate an irate homeowner
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company DescriptionMission Management Services manages community associations. (HOAs)Company DescriptionMission Management Services manages community associations. (HOAs)