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Panama City Beach, United States Snelling Staffing Services Full time
Job DescriptionJob Description

Position: E-Commerce Support and Shipping Coordinator
Industry: Retail
Job Type: Direct Hire

Pay Rate: $18.00 - $20.00/Hour
Schedule: Monday – Friday 7:30 am – 4:30 pm with some flexibility. Some Saturdays Required
Location: Panama City Beach, FL 32408

We are looking for a motivated and detail-oriented E-Commerce Support and Shipping Coordinator to join our team. The successful candidate will be responsible for managing customer inquiries, ensuring accurate and timely order processing, and coordinating the shipping and delivery of products. This role requires excellent communication skills, a strong understanding of e-commerce platforms, and a commitment to providing exceptional customer service. To ensure success, you need the ability to follow instructions and operate in an orderly manner. The right candidate will be hard-working, dependable, focused, and have outstanding problem-solving skills.
 

Benefits:

  • Employer contributed pre-taxed health insurance.
  • Vision
  • Dental
  • Life and disability
  • Paid time off
  • 401k
  • Generous employee discounts after probationary period

Key Responsibilities

1. Customer Support:
• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Resolve customer issues related to orders, shipping, returns, and product information.
• Maintain a positive and empathetic attitude towards customers at all times.

2. Order Management:
• Process and fulfill e-commerce orders accurately and efficiently.
• Monitor order status and update customers on the progress of their orders.
• Coordinate with warehouse and logistics teams to ensure timely shipment of orders.

3. Shipping Coordination:
• Prepare shipping labels and documentation for domestic and international shipments.
• Track and monitor shipments to ensure timely delivery.
• Handle shipping issues such as delays, lost packages, and damaged goods.
• Communicate with shipping carriers to resolve issues and expedite shipments.

4. Inventory Management:
• Assist in managing inventory levels and updating stock information on the e-commerce platform.
• Conduct regular inventory checks and report discrepancies.
• Coordinate with suppliers and vendors to ensure adequate stock levels.

5. Platform Management:
• Update product listings, descriptions, and pricing on the e-commerce platform.
• Assist in the implementation of promotional campaigns and discounts.
• Collaborate with the marketing team to improve the online shopping experience.

6. Reporting and Analysis:
• Generate and analyze reports on order fulfillment, shipping performance, and customer service metrics.
• Provide insights and recommendations for process improvements.

Qualifications

Education and Experience:
• Associate’s or Bachelor’s degree preferred.
• 1-3 years of experience in e-commerce, customer service, or a related field.
• Experience with e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and order management systems.

Skills:
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with shipping software and carrier websites (e.g., UPS, FedEx, USPS).
• Ability to multitask and work in a fast-paced environment.

Personal Attributes:
• Detail-oriented with a high degree of accuracy.
• Customer-focused with a commitment to delivering exceptional service.
• Proactive problem solver with the ability to handle challenging situations calmly.

Working Conditions:
• This position may require occasional evening or weekend work.
• Ability to lift and carry packages up to 50 lbs.


To Apply: Interested candidates should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible, and qualified candidates will be contacted to set up an interview. Snelling participates in E-Verify and is a drug-free workplace. Candidates may be subject to drug screening.

Keywords: Marketing, Shipping, Website, Management

Company DescriptionSnelling Staffing Services has grown alongside Panama City over the last 50 years.
With a focus on results, Snelling has stood the test of time, providing quality, long-term employees for countless local businesses.
The reason for this success? Maintaining integrity, proving reliability, and attracting the best staff for each of our clients.
We pride ourselves in hiring the best employees for our clients, and our exceptional internal employees keep clients coming back year after year
By providing excellent service and support to our clients and employees, we have become Bay County’s top employment agency in terms of client and talent satisfaction
Once we have your completed application, you’ll be eligible for any positions you match up to.Company DescriptionSnelling Staffing Services has grown alongside Panama City over the last 50 years. \r
With a focus on results, Snelling has stood the test of time, providing quality, long-term employees for countless local businesses. \r
The reason for this success? Maintaining integrity, proving reliability, and attracting the best staff for each of our clients. \r
We pride ourselves in hiring the best employees for our clients, and our exceptional internal employees keep clients coming back year after year \r
By providing excellent service and support to our clients and employees, we have become Bay County’s top employment agency in terms of client and talent satisfaction \r
Once we have your completed application, you’ll be eligible for any positions you match up to.