Dispatch Manager

2 weeks ago


Los Angeles, United States Expert Home Builders Full time
Job DescriptionJob Description

Expert Home Builders is a company with top-notch craftsmanship and transformative home renovations that have earned our home improvement company a stellar reputation for exceeding client expectations. 

As the Dispatch Manager, you will play a critical role in managing the confirmation process for our Home Improvement organization.  We are looking for a meticulous individual who thrives in a fast-paced environment and is committed to executing calls into a confirmed client appointment. You will lead a team of dispatch coordinators providing guidance, training, and support to ensure their daily success. We are looking for a motivated leader who thrives on quotas, is a PROBLEM SOLVER, and passionate about achieving targets. 

Key Responsibilities: 

  • Oversee and manage the scheduling process, drive sales calls 

  • Collaborate with multiple departments, lead, mentor, and set clear goals and performance expectations 

  • Monitor and evaluate team performance, providing empathetic feedback and coaching to enhance individual and team effectiveness 

  • Conduct training sessions to improve product knowledge, communication skills, and dispatching techniques 

  • Analyze market trends, team preference, and sales data to refine strategies and tactics  

  • Collaborate with the Telemarking & Confirmations teams to ensure seamless integration 

  • Maintain accurate records of calls, actual dispatched appointments and customer interactions using our CRM system & spreadsheets 

  • Prepare and present daily performance to senior management and CEO 

 

Qualifications: 

  • Five years as a Telemarketing/Confirmation/Dispatch Manager 

  • Strong understanding of confirmations & dispatching techniques, call center operations, and customer relationship management 

  • Excellent communication and organization  

  • Strong leadership and team-building skills with the ability to motivate and develop a diverse team 

  • Bonus Qualifications: Empathetic, Professionally Consistent, Goal Oriented, and FUN to work with  

 

 

 

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