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Sales Associate

1 month ago

Brookfield, United States La-Z-Boy Inc. Full time
Job DescriptionJob Description

Comfort starts with our 13,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Description Summary

BASIC FUNCTION:
Responsible for creating sales utilizing exceptional customer service and knowledge of the LaZBoy selling process, products and services. Strive to create longterm customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a LaZBoy Designer.

Job Description:

KEY RESPONSIBILITIES;

Drives Sales
Contribute to store sales goals by selling furniture, accessories and services offered by LaZBoy
Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales
Assist the Designer to achieve established Design program sales goals
Consistently execute the LaZBoy selling process and strive to provide a favorable experience to all customers.
Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, followup, after sale service and continuing contact with all previous and potential customers
Maximize store promotions, marketing initiatives, and grassroots programs
Maintain strong knowledge of features and benefits of existing and new product line
Meet or exceed established goals as set by management

Design Program
Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
Execute and champion the Design process per company guidelines
Responsible to support design related functions in the store

Customer Focus
Provide the highest level of customer service to all current and future customers
Ensure that each LaZBoy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
Effectively use Podium to ensure customer satisfaction and future followup
Make sound business decisions to deliver customer satisfaction and promote team environment
Provide store support to incoming phone calls and emails
Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience

People
Maintain a positive working relationship with all store associates
Assist to train, coach and develop new peers on LaZBoy product knowledge and selling process/skills to achieve store sales goals
Help promote and champion a culture of sales and service

Operational Excellence
Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness
Adhere to general store operational procedures and guidelines
Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
Responsible to accurately complete the daily OnPoint system log
Show a sense of urgency, enthusiasm and excitement with the store team and customers
Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
Consistently schedule deliveries with customers
Other duties as assigned
Responsible for opening and closing of the store
MOD responsibilities as assigned by management

MINIMUM JOB REQUIREMENTS:
o Previous selling experience and ability to close a sale strongly preferred
o Excellent communication, customer service skills, and organizational skills
o Strong interpersonal skills to effectively communicate, build rapport, and positively influence
o Demonstrated persuasion and negotiation skills
o Ability to effectively manage time and conflicting priorities
o Ability to effectively and productively with others as a team

o Ability to work the schedule and hours dictated by business needs
o Ability to work evenings, weekends and holidays as required
o Initiative to meet assigned goals, missions and objectives and motivated to achieve more
o Strong attention to detail
o Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint
o High School Diploma or equivalent is required. Bachelor's in Business or related field is preferred
Design Associate:

o Currently enrolled in or a graduate of an Interior Design program
o Experience in using floor and space planning applications
o Knowledgeable of general principles of home decor and design (i.e. furniture, carpet, draperies, and color schemes)
o CIDA accreditation preferred

SUPERVISORY RESPONSIBILITIES: None

Weekly Hours:

20