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Sales and Community Engagement Associate

2 months ago

Brookfield, United States Common Ground Healthcare Cooperative Full time
Job DescriptionJob Description

Sales And Community Engagement Associate

About us

Common Ground Healthcare Cooperative (CGHC) is a "who" not a "what." As a cooperative, we are thousands of Wisconsin residents buying health insurance together, supported by a staff focused on providing the best possible service to our members. We are a not-for-profit cooperative, governed by a Board of Directors made up of members who purchase our health insurance. Any earnings are returned to our members in the form of lower prices and better services.

Our Culture

We are here because we can make a difference in the lives of others. We believe that serving our community is meaningful work and we hold it in the highest regard. We are vibrant, dynamic, and value-focused individuals who welcome different points of view, perspectives, and thoughtful solutions to challenges. We encourage teamwork, integrity, mutual respect, honesty and doing the right thing. We know the importance of showing appreciation for a job well done, celebrate our achievements, and make room for fun and laughter in the workplace.

Does this sound like a culture you'd like to be a part of?

Come join a fun team of committed professionals

How You'll Make a Difference

The Sales & Community Engagement Associate is responsible for creating and overseeing execution of a winning sales & retention strategies for Marketplace and other related products (ICHRA/QSEHRA).

Utilize Your Skills By:

  • Oversee appointed Agencies/Agents to drive compliant sales results
  • Ensure recruitment, training, development and performance management of agencies and other enrollment influencers.
  • Play a key role in implementation of systems to support sales operations functions.
  • Collaborate with product owners to develop attractive and differentiated benefit designs. Collaborate to build effective consumer life cycle for retention and profitable growth.
  • Build, maintain and improve all structure and process necessary to assure impeccable regulatory record, achievement of sales growth goals and consistency from market to market and product to product.
  • Implement and ensure ongoing compliance with all operational policies, procedures, and training programs and requirements.
  • Motivate and inspire team to higher levels of engagement, productivity, and personal achievement.
  • Establish and maintain effective metrics for sales performance providing input to the design and administration of a sales incentive plan, and responsibility for associated productivity reporting and analysis.
  • Ensure that organization operations are in alignment with the company's strategic objectives, leverages talent and resources, and champions a collaborative and integrative work environment.
  • Manage annual training/recognition meetings for sales distribution channels (Agents, Navigators and other enrollment influencers).
  • Participate in productive chambers of commerce, and with other centers of influence (COI) as a means for creating sales leads and building brand awareness.
  • Implement community outreach and sales strategies to attract, engage and retain members.
  • Work with leadership to develop detailed, documented community engagement and open enrollment plans.
  • Develop opportunities for information sharing and communication between products/markets and senior leadership.
  • Work with Market/Product Leads to identify, gain collaboration on short term opportunities
  • Support the markets/products in development of new growth and retention strategies including distribution mix, resource planning, market analysis/targeting and collaboration with Marketing for advertising/materials support to assure achievement of growth goals.
  • Interface with Business Development team for sales in new markets/products.
  • Assist Market/Product leads in identifying and building key relationships that have broad implications on success of growth goals.
  • Travel as required.
  • Perform any other job duties as requested.

What You'll Need to Bring:

  • Bachelor's Degree in Marketing or related discipline or equivalent years of relevant work experience is required
    • Minimum of five (5) years of experience in a service, sales, product or consulting environment is required
    • Marketplace and sales experience is required
    • Experience building detailed Sales plans is required
    • Experience using appropriate data analysis to drive strategy development is required
    • Experience in consultative selling in complex decision making processes is preferred
    • Previous experience implementing a CRM system is preferred
    • Highly proficient in Microsoft Word, Excel and PowerPoint
    • Strong communication skills and the ability to mentor and train
    • Strong understanding of the components of structure that form a high performing Sales organization
    • Thorough understanding of reporting to run an activity-based business in a B-C environment
    • Knowledge of multi-channel lead management including field and telephonic selling resources
    • Consultative selling skills
    • Serves as the "lead" to the designated Broker Service Specialists with the goal of providing superior service to brokers for sales growth, member retention and daily service.
    • The ability to forecast
    • Ability to work independently and within a team environment
    • Attention to detail
    • Broad knowledge of all aspects of health care, product, sales and customer/client
    • Broad knowledge of Marketplace and Medicare
    • Critical listening and thinking skills
    • Presentation skills
    • Negotiation skills/experience
    • Project management
    • Technical writing skills
    • Time management skills
    • Customer service oriented
    • Decision making/problem solving skills
    • Proven track record in results-oriented sales environment
    • Ability to assess, build, and develop a sales organization
    • Current, unrestricted Insurance License in Accident and Health within state of assigned territory is required, or ability to achieve license within 30 days of hire
    • Current, unrestricted Driver's License in good standing is required. Employment in this position is conditional pending successful clearance of a driver's license record check. If the driver's license record results are unacceptable, the offer will be withdrawn or, if you have started employment in this position, your employment in this position will be terminated.
    • To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is highly recommended for this position.
    • CGHC adheres to all federal, state, and local regulations. CGHC provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.

General Requirements:

  • Maintain attendance according to Company standards.
    • Adhere to Company policies and procedures.
    • Abide by all requirements of the Health Insurance Portability and Accountability Act (HIPAA)
    • Ability to treat others with dignity, respect, and courtesy.
    • Ability to maintain patient, employee, and proprietary confidentiality.
    • Ability to provide professional image and act professionally.
    • Ability to be flexible and adapt to changing situations.
    • Ability to provide excellent phone etiquette.

Physical Demands and Work Environment


• Mobile Worker: This is a mobile position, meaning that regular travel to different work locations is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.
• Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need
• May be required to travel greater than 50% of time to perform work duties. A valid driver's license, car, and insurance are necessary for work related travel
• Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer
• Flexible hours, including possible evenings and/or weekends as needed to serve the needs of the business
Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. This position is predominately a sedentary role, operating in an office setting in a very fast paced environment. This role routinely uses standard office equipment, including computers, phones, headsets, photocopiers, and fax machines. While performing the duties of this job, the individual is regularly required to talk, hear, stand, walk, periodically the ability to bend and reach. There will be occasions where lifting boxes up to 20 pounds will be required.



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