Bilingual Call Center Representative

3 weeks ago


Downey, United States ADHP Dental Full time $23 - $30
Job DescriptionJob Description

In this role, we are seeking a highly motivated Inside Sales Representative to join our dynamic sales team. The successful candidate will be responsible for handling a high volume of calls per day, making outbound calls/texts, and focusing on closing sales to meet and exceed monthly/quarterly targets set by the company. The ideal candidate must have a background in sales, call center experience preferred, and needs to have the ability to thrive in a fast-paced, high-volume sales environment. Bilingual preferred. You do not need dental experience and we can train you in dental terminology. 

Application Question(s):

  • Please articulate any sales experience you may have working in a Call Center Environment.
  • Sales representatives often meet unhappy customers/patients. Tell me about a time that you turned a negative
  • situation with a customer/patient into a positive one, and how you closed the sale if applicable.
  • Why should we hire you?

Responsibilities

  • Answering inbound telephone calls and making outbound calls (averaging 150 calls per day)
  • Identify/ Schedule qualified prospects for consultation
  • Provide prospects with information about Dental Implants/Veneers
  • Develop and maintain strong relationships with customers to ensure high levels of customer satisfaction
  • Accurately enter all data about prospect’s information
  • Online chat with prospects including but not limited to Social Media Platforms such as Instagram and Facebook
  • Manage follow up process by reaching out to potential patients who have already expressed an interest 
  • Address caller needs in timely fashion, answer questions, set scheduled consultation
  • End of day reports 

Qualifications

  • Superior sales skills over the phone focusing on building a relationship and "Closing the Sale"
  • Strong communication and rapport building skills
  • Self-motivation, drive and initiative
  • Able to educate consumers on products and service
  • Engaging and friendly; excellent interpersonal skills
  • Ability to work in a stressful environment and maintain a pleasant demeanor
  • Advanced oral and written communication skills
  • Dental knowledge preferred
  • Strong organizational skills
  • Must be a team player
  • Commitment to providing excellent customer service
  • Basic computer skills

Pay: $25 an hour plus bonus based on sales  

Expected hours: 40 per week

8 hour shift

Monday to Friday

Work Location: In person

Benefits

  • Base Salary + Commission pay once Sales Goals are met
  • Employee discount
  • Paid time off
  • Schedule

Job Types: Full-time, Contract

 



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