Customer Service Representative

2 weeks ago

Downey, United States Liberty Utilities Full time

Customer Service Representative

Downey, CA, US, 90241

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

Embark on a customer-centric journey with us at Liberty As a Customer Service Representative, your primary responsibility is to create positive customer experiences. From handling payments and credit card transactions to processing applications and resolving customer queries, you'll play a crucial role in ensuring customer satisfaction. In this role, you'll be the face of our company, providing top-notch service both in person and over the phone. If you're passionate about delivering exceptional customer service, thrive in a dynamic environment, and are ready to contribute your skills to a team-oriented company, we want to hear from you Apply now and become an integral part of our customer-focused team. Your exciting career awaits

*Bilingual English/Spanish preferred

Accountabilities

Greet all visitors, providing exceptional customer service, answering inquiries and resolving problems

Handle incoming calls, routing them appropriately and taking messages

Process payments, credit card transactions, and applications for utility service

Generate and manage service orders, keeping customers informed about the status of service requests

Maintain and balance the cash drawer with accuracy on a daily basis

Process outgoing mail

Utilize the dispatch system for routine and emergency communications to field and office personnel

Act as a liaison between customers, field personnel, and office teams

Perform other responsibilities as requested by leadership

Education and Experience

High school diploma or equivalent required

Minimum of 3 years of experience in a call center or similar high-volume customer service environment

Ability to handle high-volume calls efficiently and professionally

Strong listening skills with a genuine desire to help people and make a positive impact

Excellent verbal communication skills to interact effectively with diverse customers

Cash handling experience is a plus, demonstrating your attention to detail and reliability

Empathy, patience, and a positive attitude, contributing to a supportive team environment

Valid state driver's license

What We Offer

As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:

Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one

Annual bonus and merit increase eligibility

Company sponsored pension program, life insurance, and short-term & long-term disability

Employee Stock Purchase Program

Free Employee Assistance Program & Headspace account

3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days

Tuition reimbursement, professional development opportunities, & reimbursement for certification costs

Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment

Compensation

$16.78 - $25.17 per hour

Expected pay: $16.78 - $20.97 per hour

*Liberty considers several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location. Base pay for this role is expected to fall within the min to mid-point.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our Think Global, Act Local business model.

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each persons unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

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