Customer Service Manager
1 month ago
Reporting: Vice President/General Manager
Department: Service
Ingersoll is a global leader in developing advanced machine tools for the world's aerospace, transportation, energy, and other heavy industries. We manufacture the largest metal removal, automated fiber placement, and 3D printing machines in the world. We are seeking a creative, driven, and highly motivated Customer Service Manager to join our team
Position Summary:
The Customer Service Manager oversees the IMTI customer support operation, ensuring management is informed about progress and any machine or customer issues. This role involves monitoring Field Service Engineers, interacting with Sales personnel to confirm machine requirements, and managing customer expectations. The ideal candidate will represent the company with integrity, possess excellent communication skills, and work effectively as part of a team.
Key Responsibilities:
Technical Support:
· Serve as the primary phone and email contact for Ingersoll customers.
· Create and provide estimated quotes to customers.
· Manage incoming Purchase Orders and invoicing.
· Address customer inquiries regarding machine issues.
· Follow up with customers to resolve their questions.
· Maintain the customer support call database.
· Provide customers with technical data and procedural solutions.
· Collaborate with Mechanical, Fluids, and Controls Engineering teams to resolve issues.
· Forward information to the Parts and Service Logistics Specialist, Technical Support Manager, or Spare Parts Manager as needed.
Manage the Spare Parts Department:
· Follow up on spare parts quotes sent to customers to boost sales.
· Contact existing customers to promote spare part sales.
· Generate critical spare part packages for new machine customers.
· Expedite spare part orders through the machine shop and inspection departments.
Qualifications & Experience:
· Knowledge of CNC Milling Machines and their components.
· Demonstrated experience in machine tool builds or service.
· Familiarity with production machinery, processes, and standards.
· Strong leadership skills with the ability to drive service sales and profitability.
· Excellent critical thinking, problem-solving, communication, and presentation skills.
· Willingness to travel worldwide as required.
· High degree of self-motivation and determination.
· Proven strategic planning skills for managing long-term projects.
· Excellent written and oral communication skills with disciplined project documentation.
Education:
- High School diploma required
- Technical degree preferred
Benefits:
- Holidays (11 per year)
- Sick/personal leave
- Health/Dental/Vision insurance
- 401(k)
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Long and Short-Term Disability
- Life insurance
- Tuition Reimbursement Program
To all recruitment agencies: Ingersoll Machine Tools, Inc. does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Ingersoll Machine Tools employees or any other company location. Ingersoll Machine Tools, Inc.is not responsible for any fees related to unsolicited resumes/CVs.
Ingersoll Machine Tools, Inc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination.
-
Assistant Customer Service Manager
2 months ago
Rockford, United States Ric's Food Center Full time $13 - $14Flexible, full-time position with alternating weekends.Requirements:Proficiency in Microsoft Office and customer service software.Outstanding written and verbal communication skills.Good understanding of management practices and techniquesQualifications:Must have at least two years of experience in a retail setting.Must have 1-year of management...
-
Customer Service Representative
1 month ago
Rockford, United States Rockford Ball Screw Company Full timeJob DescriptionJob DescriptionPURPOSE OF THE JOB:The purpose of this position is to respond to customer inquiries and resolve issues or complaints. This includes supporting RBS and RLM customers through understanding and interpreting product applications, generating quote information, product solutions and managing internal scheduling conflicts.The Customer...
-
Retail Customer Service
2 months ago
Rockford, United States EZCORP Full timeAddress: 5011 E. State St. Rockford, Illinois 61108 Brand: EZPawn Pay range is based on experience from $13.00/hr to $15.00/hr We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development...
-
Customer Service Representative
1 week ago
Rockford, United States Arcadia Solutions, LLC Full time**Customer Service Representative** Remote / Value Based Care Clinical Operations / Full-time Due to Covid19 we are working 100% remotely, this includes the hiring process. When it is safe to do so, we will return to a hybrid of onsite and remote work for some positions. **Why This Role Is Important To Arcadia** Our Customer Service Representatives are...
-
Customer Service
1 month ago
Rockford, United States Benefits Management Group Inc Full timeJob DescriptionJob DescriptionBenefits Management Group, Inc. (BMGI) is a growing third party administrator of employee benefit funds. We are currently seeking a Customer Service Person with Accounting Experience for a fast paced environment in our Rockford office. Must be self-starter with ability to work independently. Detail oriented. Excellent people...
-
Customer Service Representative
3 weeks ago
Rockford, United States MW Industries Full timeMW Components is the world's leading manufacturer of highly-engineered industrial springs, fasteners, bellows, and related metal components. With several manufacturing locations throughout the United States, MW Components designs and creates products for a variety of industries, including medical, aerospace, energy, and automotive. Our products can be...
-
Customer Service Representative
3 weeks ago
Rockford, United States MW Industries Full timeMW Components is the world’s leading manufacturer of highly-engineered industrial springs, fasteners, bellows, and related metal components. With several manufacturing locations throughout the United States, MW Components designs and creates products for a variety of industries, including medical, aerospace, energy, and automotive. Our products can be...
-
Customer Service Analyst
2 months ago
Rockford, United States JL Clark Full timeJob DetailsJob Location Rockford Metals - Rockford, IL Position Type Full Time Education Level 2 Year Degree Job Shift 1st Shift Job Category Customer Service DescriptionPosition Summary: Works directly with customers, sales, production planning, quality, and shipping personnel. Enters sales orders, answers inquiries (internal and external), aids in...
-
Customer Service Analyst
3 weeks ago
Rockford, United States JL Clark Full timeJob DetailsJob Location Rockford Metals - Rockford, IL Position Type Full Time Education Level 2 Year Degree Job Shift 1st Shift Job Category Customer Service DescriptionPosition Summary: Works directly with customers, sales, production planning, quality, and shipping personnel. Enters sales orders, answers inquiries (internal and external), aids in...
-
Customer Service Representative
1 month ago
Rockford, United States Mobility Connection, Inc. Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...
-
Customer Service Representative
2 months ago
Rockford, United States Dayton Freight Full timeOverview: - Stable and growing organization - Competitive weekly pay - Quick advancement - Customized training program - Professional, positive and people-centered work environment - Modern facilities - 401(k) plan, Company Match **Responsibilities**: Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of...
-
Customer Service Representative
2 months ago
Rockford, United States SP+ Full timeJob DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...
-
Customer Service Representative
2 months ago
Rockford, United States Dayton Freight Full timeOverview: Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. Paid holidays (8); paid vacation and personal days 401(k) plan, Company Match Responsibilities: Assist...
-
Customer Service Advisor, IC
2 months ago
Rockford, United States Mister Car Wash Full timeWorking at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. Come work for us! We're currently seeking a Customer Service Advisor.Starting at $16/Hr Plus Tips!WHAT YOU WILL DO: Work with an...
-
Customer Service Rep
1 week ago
Rockford, United States The Auto Club Group Full timeIt's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Position Description Why Choose a Career with the AAA The Auto Club Group (ACG) * Established brand that has been around for over 100 years. Our members know and trust us! * Branch Offices...
-
Customer Service Rep
2 months ago
Rockford, United States The Auto Club Group Full timeIt's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Position Description Why Choose a Career with the AAA The Auto Club Group (ACG) * Established brand that has been around for over 100 years. Our members know and trust us! * Branch Offices...
-
Customer Service Representative I
2 months ago
Rockford, United States Macatawa Bank Full time** Customer Service Representative I - Rockford** **Job Category****:** Branch Banking **Requisition Number****:** CUSTO001891 Showing 1 location **Job Details** **Description** The Customer Service Representative is responsible for processing transactions and paying out funds in accordance with bank procedures. This position requires expertise in customer...
-
Client Services Manager
2 weeks ago
Rockford, United States AZZ Full timeJob Description Job Description Company Description AZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance the longevity and appearance of...
-
Client Services Manager
1 month ago
Rockford, United States AZZ Inc. Full timeJob DescriptionJob DescriptionCompany DescriptionAZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance the longevity and appearance of...
-
Medical Customer Service
1 month ago
Rockford, United States Biolife Plasma Services Full timeBy clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job...