Customer Service Inside Sales

2 months ago

North Tonawanda, United States Aquasol Corporation Full time
Job DescriptionJob Description

· Promotes and sells company products through existing accounts and solicits potential customers within assigned geographic territory. Updates supervisor by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

· Schedules outbound sales calls and submits reports of sales activities, especially as related to calling campaigns (i.e. trade show follow up, e-mail blasts, etc).

· Responds to inbound calls and e-mails for product information, quotations and confirmation of sales orders.

· Consult with engineering staff for technical issues as needed

· Prepares mass mailings, electronically, for special announcements (i.e. pricing)

· Fulfill customer requests for product literature and samples. Ships or sends electronically in a timely manner attending to cost.

· Document sales activity in ACT database.

· Researches prospective customers through internet

· Follows up multiple times on quotations, paying attention to volume and high value inquiries

· Compiles information on competitive products by gathering current information on pricing, new products and circulates to other staff members. Recommends changes to products by evaluation of competitive environment.

· Adjusts content of sales presentations by studying the type of sales outlet and makes presentations

· Resolves customer complaints by investigating problems, developing solutions, preparing RGA authorizations and making recommendations to management. Ensures customer satisfaction.

· Assist with preparation of content for new product introduction, building prospect database and other activities

· Manipulate data in Peachtree/Sage for sales analysis and customer visits

· Ad hoc projects

Administrative

· May prepare picking and packing slips in Peachtree/Sage for order processing

· May obtain shipping quotations in absence of Logistics Coordinator

· Works closely with Logistics Coordinator, Shipping & Warehouse Administrator, Engineering and Accounting Staff

· Other duties as assigned.

WORK EXPERIENCE REQUIREMENTS

Skills required:

· Microsoft Office (Word, ACT, Excel)

· Good writing ability

· Outgoing personality with an ability to talk on the phone with strangers

· Knowledge of Peachtree/SAGE Software (Preferred but not necessary)

· Excellent organizational, project management, problem solving, interpersonal, and communication skills (both written and verbal)

Company DescriptionAquasol is a leading, internationally recognized manufacturer of water soluble technology. The Welding Division manufactures consumables and advanced pipe purging devices for the high tech segment of the oil & gas, petrochem and food industries. The Packaging Division offers various water soluble paper solutions for packaging, labeling and in-process needs.

Our EPA and CE Approved eco- friendly products dissolve in cold or hot water, steam and most aqueous solutions.

Made in the USA, Aquasol’s innovative and patented products are complemented by extensive technical support offered by our team of engineers and welding specialists.

Our client base consists of many well-known corporations including Chevron, British Petroleum, and Exxon Mobile.Company DescriptionAquasol is a leading, internationally recognized manufacturer of water soluble technology. The Welding Division manufactures consumables and advanced pipe purging devices for the high tech segment of the oil & gas, petrochem and food industries. The Packaging Division offers various water soluble paper solutions for packaging, labeling and in-process needs. \r
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Our EPA and CE Approved eco- friendly products dissolve in cold or hot water, steam and most aqueous solutions. \r
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Made in the USA, Aquasol’s innovative and patented products are complemented by extensive technical support offered by our team of engineers and welding specialists. \r
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Our client base consists of many well-known corporations including Chevron, British Petroleum, and Exxon Mobile.

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