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Customer Service Representative

3 months ago

Schaumburg, United States Anchor Group Management Inc. Full time
Job DescriptionJob DescriptionDescription:Summary

Position will be responsible for providing effective customer service for all internal and external customers



Requirements:

Essential Duties and Responsibilities
  • Answer a high volume of incoming calls from customers.
  • Process customer credit card and electronic check payments.
  • Respond to all customer service email inquiries or forward inquiry to the appropriate party.
  • Answer basic and complex customer questions, researching when necessary to respond accurately.
  • Respond to customer complaints with tact and patience in order to increase customer satisfaction.
  • Properly escalate customer concerns to management when necessary.
  • Post customer payments by applying check and credit card transactions to individual policies.
  • Reconcile payment transactions for accuracy.
  • Perform all other cash application duties, including payment transfers between policies, fee reversals and account write offs.
  • Review credit balance report and request necessary policy refunds
  • Additional duties as required. However, priority will be given to the customer call center.
  • Assisting the operations team with various task.


Education and/or Experience

  • High school diploma or GED.
  • Minimum of 3 years’ experience in customer service, experience within the insurance industry preferred.
  • Superior communication skills, including verbal and written.
  • Strong knowledge and application of basic math skills.
  • Commitment to accuracy and high level of attention to details.
  • Computer proficiency with the ability to operate within multiple systems simultaneously.
  • Knowledge of the Microsoft Office products, including Word and intermediate knowledge of Excel.
  • Ability to work in a fast paced, call center environment.
  • Strong organization skills and ability to quickly transition from one task to another.
  • Commitment to company and individual goals.
  • Desire for professional growth within the organization.