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Service Dispatcher

3 months ago

Charleston, United States Hammes Staffing Full time
Job DescriptionJob Description

We are actively screening for a professional and experienced Service Dispatcher to join our locally owned and operated company in West Ashley. As the Service Dispatcher, you will play a crucial role in ensuring the smooth operation of our service department by dispatching technicians, scheduling service calls, and maintaining excellent communication with customers.

Responsibilities:

  • Dispatch service technicians to customer locations promptly and efficiently.
  • Schedule and coordinate service calls to meet customer requirements and technician availability.
  • Communicate with customers to gather necessary information and provide updates on service appointments.
  • Maintain accurate records of service calls, technician schedules, and customer interactions.
  • Assist in resolving any scheduling or service-related issues as they arise.
  • Ensure a high level of customer satisfaction by maintaining professional and friendly communication at all times.

Requirements:

  • Proven experience as a service dispatcher or in a similar role.
  • Strong organizational skills and the ability to prioritize tasks effectively.
  • Excellent communication skills, both verbal and written.
  • Proficiency in computer systems and software relevant to dispatch operations.
  • Polished and professional demeanor, as you will be the primary point of contact for our customers.
Company Descriptionwww.hammeshr.comCompany Descriptionwww.hammeshr.com