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Commercial Insurance Customer Service Representative

2 months ago

Tysons Corner, United States ACO Insurance Full time
Job DescriptionJob Description

What we’re good at

We are one of the fastest growing independent insurance agencies in the mid-Atlantic region. We’re proud to have built a reputation on integrity and first-class service among our clients, partners, and the communities that we serve. We’re on a mission to build long lasting relationships with our clients while empowering the next generation of top-tier insurance professionals.

Teamwork, personal excellence, and growth matters to us, and we know it matters to you, too When you join ACO, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate a merit-based environment that rewards our employees for their great ideas, attitude, results, and teamwork.

When you join us, you can expect:

  • Competitive compensation and benefits
  • Work-life balance and employee well-being
  • A supportive, people-first culture and mindset
  • A voice at the table to create mutually beneficial results
  • Time dedicated to professional development

What you’re good at

You’re a self-starter and an independent learner who enjoys mastering new skills quickly. With very little supervision, you anticipate needs, take action and create efficiencies. You’re organized and know the art of building relationships with teammates, clients and carrier partners. This role performs a wide range of duties across planning, education, research and analysis for both existing and prospective clients. Using your impeccable communication skills and work ethic, you will apply critical thinking skills, work independently and anticipate agency needs and client questions.

When you join us, we expect you to:

  • Cultivate strong relationships with - and serve as a primary point of contact for your commercial clients.
  • Issue Certificates of Insurance and similar documents for clients in an accurate and timely manner.
  • Respond to clients, insurance carriers, sales team, and supervisors’ correspondences and requests in a timely, effective, and professional manner.
  • Research and present answers to client questions about their policies and coverage.
  • Utilize activity and suspense’s in our agency management system (AMS360) to record, track, and complete service requests.
  • Process and submit new and renewal clients for marketing and placement, review and summarize quotes for competitiveness and accuracy, and negotiate rates when appropriate.
  • Prepare proposals with the help of the sales team for client presentations.
  • Process and check policies, carrier downloads, endorsements, endorsement requests, cancellations, and audits for accuracy.
  • Manage, submit, and follow-up with claims throughout the claims process.
  • Process incoming mail to appropriate team members.
  • Answers direct billing questions from clients.
  • Occasionally answer incoming calls from clients and carrier partners.

What you’ll bring to our team:

  • Excellent verbal and written communication skills
  • Property & Casualty License
  • 3 or more years of Commercial Insurance servicing experience
  • Basic math skills and aptitude for learning new technology
  • Positive attitude, coachable, good listening skills and empathy
  • Highly organized and strong time management skills
  • Ability to multi-task in a fast-paced environment within tight deadlines
  • Works with integrity and a high-level of confidentiality
  • Experience with AMS360 (preferred)

APPLY HERE BY SUBMITTING AN APPLICATION

Company DescriptionWe are one of the fastest growing independent insurance agencies in the mid-Atlantic region. We’re proud to have built a reputation on integrity and first-class service among our clients, partners, and the communities that we serve. We’re on a mission to build long lasting relationships with our clients while empowering the next generation of top-tier insurance professionals.

Teamwork, personal excellence, and growth matters to us, and we know it matters to you, too When you join ACO, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate a merit-based environment that rewards our employees for their great ideas, attitude, results, and teamwork.

When you join us, you can expect:

Competitive compensation and benefits
- Work-life balance and employee well-being
- A supportive, people-first culture and mindset
- A voice at the table to create mutually beneficial results
- Time dedicated to professional developmentCompany DescriptionWe are one of the fastest growing independent insurance agencies in the mid-Atlantic region. We’re proud to have built a reputation on integrity and first-class service among our clients, partners, and the communities that we serve. We’re on a mission to build long lasting relationships with our clients while empowering the next generation of top-tier insurance professionals.\r
\r
Teamwork, personal excellence, and growth matters to us, and we know it matters to you, too When you join ACO, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate a merit-based environment that rewards our employees for their great ideas, attitude, results, and teamwork.\r
\r
When you join us, you can expect:\r
\r
Competitive compensation and benefits\r
- Work-life balance and employee well-being\r
- A supportive, people-first culture and mindset\r
- A voice at the table to create mutually beneficial results\r
- Time dedicated to professional development