IT Support Engineer

3 weeks ago


San Francisco, United States JBCPlatform Full time
Job DescriptionJob Description

Title: IT Support Engineer 
Company Description: Technology Provider 
Location: San Francisco, CA 
Salary Range: $28-$30/hr
Hourly rate is commensurate with experience and is an estimated range provided by JBC

Responsibilities:

  • Manage hardware logistics, including asset management and coordinating repairs with vendors.
  • Conduct regular audits of asset and configuration management records.
  • Ship hardware to new hire employees on a weekly basis.
  • Receive and process returned hardware.
  • Perform quarterly reconciliation inventories.
  • Maintain clean CMDB and accurate asset records.

Requirements

  • 1-3 years of experience in an internal IT Support Role.
  • 1-2 years of experience in shipping and receiving to domestic locations.
  • Proficient in asset management systems like SnipeIT and/or ServiceNow.
  • Familiarity with MDM/UEM systems such as Jamf, Workspace One, InTune, etc.
  • Proficient in using ServiceNow as a ticketing system.
  • Knowledgeable about asset lifecycle management best practices.
  • Experience collaborating with vendors to repair damaged assets.


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