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Systems Implementation Specialist

2 months ago

Spring, United States Genesis Gaming Inc Full time
Job DescriptionJob Description

ABOUT GENESIS GAMING SOLUTIONS

Genesis Gaming Solutions, Inc. develops hardware and software solutions for casino pit and poker room management and player tracking operations. We began our development in 1999 and have continued to enhance our BRAVO product line to meet our customers’ needs and exceed their expectations. BRAVO Pit & Poker products are the most comprehensive, innovative products available in the industry.

The company also offers a full line of table game products to the casino industry including custom-built gaming tables and furniture, high-quality casino chips, precision dice, playing cards, table layouts, roulette wheels, roulette and baccarat displays, and table game accessories.

The innovation created by the company makes Genesis Gaming Solutions Inc. the only comprehensive solutions provider in the table games industry.

BENFITS OFFERED

  • Medical, Dental, and Vision Insurance
  • Company Paid Basic Life Insurance
  • Company Paid Accidental Death & Disability (AD&D)
  • Company Paid Short-Term & Long-term Disability
  • Paid Holidays
  • Paid Time Off
  • Development & Training Opportunities

SUMMARY:

The Systems Implementation Specialist is responsible for the configuration, implementation, and delivery of training offerings to GGS customers and employees on the proprietary products that make up the Bravo Pit and Poker Systems. The ideal candidate would be entry-level in the systems implementation and/or technical support field, who is looking for career development in the Gaming / Casino Software Solutions industry- a niche industry. This role will receive significant training and will have a unique opportunity to travel to customer facilities and see a whole new side of some of the nation’s largest casinos.

The Systems Implementation Specialist is a vital part of the team, responsible for client-facing system implementation that includes preconfiguring/prepping the applications for both existing and new clients, conducting training for frontline employees, monitoring system adaption, and being able to understand and present client data. The Systems Implementation Specialist is responsible for managing all learning/training components, including the gathering of training requirements and implementing the optimal learning solution.

DUTIES AND RESPONSIBILITIES:

  • Obtain intimate knowledge of the back-end and front-end capabilities and configurations for all Bravo software and hardware modules.
  • Performs system setup, configuration, UAT testing, training, troubleshooting, and go-live support.
  • Coordinate training sessions and maintain training records for each session.
  • Deliver Training Programs/Modules based on training plan requirements and according to a client-driven schedule.
  • Maintain responsibility for a measurement/evaluation process to ensure that training programs deliver positive business results and return on investment.
  • Contribute to team planning for product implementation, training, and development schedules.
  • Performs other related duties as assigned by management.

Genesis Gaming Solutions will provide on-the-job training for all aspects of the Bravo Pit and Poker Systems, and any systems related to the implementation and support of these systems. These include but are not limited to Microsoft Windows and Microsoft SQL Server.

QUALIFICATIONS:

  • High school diploma or general education degree (GED), and one to three years’ related experience and/or training, or equivalent combination of education and experience.
  • Above average PC functionality and proficiency desired
  • Intermediate knowledge of Microsoft products (e.g., Windows, Office)
  • Experience with hands-on instruction / adult learning methods
  • Experience conducting ‘Train-the-Trainer’ sessions
  • Ability to learn software programs quickly and independently
  • Confident presentation skills, and comfort speaking in front of clients, customers, and external stakeholders.
  • Extensive travel required, approximately 40-50%.
  • Casino Pit Operations experience a plus.