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Property Maintenance Manager

3 months ago

Oak Brook, United States Hyatt House ChicagoOak Brook Full time
Job DescriptionJob Description


JOB DESCRIPTION


The purpose of the Maintenance Manager at Janko Hospitality is to provide world class service to all guests. The MM will repair and maintain the hotel’s physical assets to keep the hotel in compliance with the state/local government requirements, the hotel’s policies/procedures and the brand’s standards for quality, cleanliness, guest satisfaction, safety and security.

ESSENTIAL DUTIES

  • Able to work flexible schedule including holidays, weekends or longer than 8 hrs. days if needed
  • Must be on call via phone 24/7 and may need to come into hotel to tend to emergencies
  • Perform basic upkeep throughout the property for all rooms and common areas
  • Has general knowledge of procedures for repairing and/or replacing all types of plumbing equipment
  • Handles minor in-house repairs such as replacing bathroom tile, painting, wall vinyl, carpentry, etc.
  • Maintains basic upkeep of all areas by ensuring all furniture, fixtures, door locks and electrical equipment are in working order
  • Makes systematic checks on all guest room electrical appliances, circuits, televisions, and light fixtures
  • Must be able to repair most in-room deficiencies to ensure items are in working order
  • Locates and corrects in-room heating, ventilation, air conditioning (HVAC) or packaged terminal air conditioning (PTAC) malfunctions, and adjusting HVAC/PTAC units to include systems and control checks; repair or replace these units as needed
  • Inspect, maintain and clean hotel’s exterior areas, parking lot, and landscaping
  • Be familiar with all major shut off stations including water, electric, sprinkler, fire alarm
  • Report requests for major repairs to GM
  • Train, supervise and lead team members of the Engineering department.
  • Maintains tools, workspaces, equipment, property exterior and grounds to assure cleanliness
  • Utilizes basic hand and power tools required for general maintenance.
  • Completes Preventative Maintenance program checklist and maintenance records
  • Prepares requisitions for replacement of bench, stock items, locates and purchases materials needed for emergency repairs, provides administration of outside maintenance contract activity of major systems (i.e. elevators, fire alarm, trash)
  • Assist General Manager in determining capital requests, and managing contracts for capital projects

SAFETY AND SECURITY

  • Return hotel keys at end of shift
  • Announce presence before entering guest rooms
  • Maintains security for guests and property by keeping room doors locked at all times
  • Report any suspicious activity of guest, visitors or staff
  • Write up guest and team members incident reports as needed
  • Lead the safety committee team to promote a safe work environment
  • Properly label any lost/found articles and turn in to the appropriate Manager assigned by GM
  • Perform duties in accordance with Safety and Security Policies
  • Perform duties in accordance with OSHA, HAZCOM and Blood Borne Pathogens regulation

CUSTOMER SERVICE AND GUEST SATISFACTION

  • Respond to staff and guests request for immediate repairs
  • Maintain a high standard of personal appearance and proper uniform
  • Greets guests, visitors and staff in a courteous and friendly manner
  • Smile, acknowledge and greet guests in rooms and/or in passing
  • Performs other duties as assigned, requested, or deemed necessary by management
  • When asked, inspect or clean public areas to insure high level of presentation

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

  • Physically and visually able to utilize a computer keyboard, printer, phones, and basic office supplies
  • Firm and simple grasping is an ongoing requirement for all aspects of work
  • Lifting of supplies occurs occasionally and may be up to 50 lbs.
  • Able to stand and walk 90% of the work day and sitting is usually limited to short break
  • Reaching, pushing, pulling, and bending are required
  • Twisting of the body at the waist is required
  • Bending and stooping are required
  • Crouching, kneeling, and crawling are required
  • Climbing of stairs is required

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

  • High School Diploma, GED, or equivalent years of relevant work experience required
  • 2+ year previous experience in maintenance/grounds experience
  • Must have working knowledge of general repair, plumbing, painting, HVAC or electrician
  • Previous hotel maintenance experience preferred
  • Friendly demeanor and good customer service and communication skills
  • Able to work efficiently under time constraints
  • Possess good organization and prioritization skills
  • Able to work independently and with others