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Customer Service Representative
2 months ago
Position Overview
- This is not your average contact center We take your success seriously
- Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent.
- Our program is built in layers for your career growth, we want you to own it
- You’re a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up.
- If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers come join our exciting team
Essential Responsibilities
What you'll do as a Customer Care Specialist I:
- Provide customer service to rental car customers by addressing general inquiries, receipts or payments pertaining to tolls and violations with a smile in your voice.
- Use tools and resources to reach a complete and accurate resolution.
- Ability to place clear and concise notes on customer accounts.
- Ability to assist 5-6 customer chats concurrently, providing prompt and effective responses.
- Meet the performance goals established for efficiency, schedule adherence, quality, customer satisfaction and attendance.
- Other duties as assigned.
