Regional Manager

Description

Global Source Inc. is looking for a candidate who wants to take the next step in their career to join a 100% employee owned company. Our client is a fluid power distributor for over 20 world class brands of products as well as a provider of value-added solutions to customers.  They also specialize in the replacement of OEM replacement parts by replacing hydraulic components for John Deere, Caterpillar, Case, Komatsu and many other brands of equipment. 

The Regional Manager – (Memphis) plays a crucial role in overseeing the daily operations of the Memphis branch and success of sales growth in the states of Tennessee, Mississippi, Arkansas and nationwide OEM aftermarket program. The Regional Manager is responsible for ensuring efficient and effective operations, managing a team of employees, fostering customer relationships, and achieving business goals for the defined areas.

Key Responsibilities:

Operational Management:

• Develop and execute strategies to achieve branch goals, including sales targets, customer service standards, and operational efficiency.
• Monitor and manage branch operations to ensure smooth functioning, compliance with company policies, and adherence to industry regulations.
• Optimize resource allocation, including staffing, inventory, and facilities management.

Team Leadership:

• Recruit, hire, train, and develop a skilled team of employees to deliver exceptional customer service and meet performance objectives.
• Provide coaching, mentorship, and guidance to team members, promoting a positive work culture and maintaining high morale.
• Conduct performance evaluations, set goals, and implement performance improvement plans as needed.

Sales and Business Development:

• Build and maintain strong relationships with customers by ensuring exceptional service delivery, addressing customer concerns, and proactively identifying opportunities for improvement.
• Build and maintain strong relationships with vendor partners to ensure on-time delivery and grow product line sales.
• Strategic selection and growth of product lines for for the region. Identify technology gaps and market needs, work to secure vendor contracts and successfully implement new technology in customer applications.
• Implement strategies to enhance customer satisfaction, loyalty, and retention.
• Drive sales efforts within the branch by developing and executing sales plans, identifying new business opportunities, and fostering partnerships within the community.
• Monitor market trends, competitor activities, and customer preferences to make informed decisions that contribute to business growth.

Financial Management:

• Manage the region's financial performance, including revenue generation, expense control, and budget management.
• Analyze financial data and generate reports to assess the branch's financial health and make informed decisions to improve profitability.

Risk Management & Quality:

• Identify potential operational and financial risks within the region and implement measures to mitigate these risks.
• Ensure compliance with legal and regulatory requirements to maintain the branch's integrity and reputation.
• Support and participate in the organization’s continual improvement program, to conform to ISO 9001 requirements and understand the implications of not conforming with the Quality Management System requirements.

Communication and Reporting:

• Foster effective communication channels within the branch and with higher management, ensuring that important information is disseminated appropriately.
• Prepare regular reports on key performance indicators, financial metrics, and operational achievements for review by senior management.

Other Duties as Assigned

Requirements

EDUCATION AND TRAINING

• Bachelor's degree in Industrial Distribution, Engineering, or a related technical field (or equivalent experience).
• Certified Fluid Power Hydraulic Specialist a plus.

• Other technical certifications or degrees may be considered.

• Experience as described below may be accepted in lieu of education.

EXPERIENCE

• Over five (5) years of experience in sales, operations, management, or technical fields.
• Previous experience in hydraulic, electrical, mechanical, or automotive repair is strongly preferred.

• Education as described above may be accepted in lieu of experience.

• Experience working in an ISO 9001 environment is considered a plus.

KNOWLEDGE AND SKILLS

• An exceptional working knowledge of hydraulic and/or hydrostatic components, equipment operations, and/or mechanical functions.
• Strong leadership, interpersonal, and communication skills.

• Proven track record of achieving sales targets and driving business growth.

• Good personal motivation.

• Good, safe work habits.

• Strong interpersonal skills.