Customer Service Department Back Up

2 weeks ago

Hays, United States Dillons Grocery Store Full time
Job DescriptionJob Description

Essential Job Functions:

  • Ensure safe, effective and efficient customer service is provided in the front-end.
  • Ensure all front-end associates treat customers and each other in a cordial, respectful and professional manner 
  • (in person and on the telephone.)
  • Assist Customer Service Manager in supervising all customer service and front-end personnel.
  • Be proficient and able to train others in the following customer service areas: (a) Basic operations of the Front 
  • End, (b) Use of equipment on the Front End, (c) Customer service counter operations, (d) Count room 
  • protocols, (e) Accounting functions and store reports, (f) Checker, Combo Clerk and Courtesy Clerk duties and 
  • (g) Dillon policies and procedures.
  • Accountable and responsible for all money debited, collected, and deposited at the store.
  • Maintain a well-organized, clean, pleasant shopping environment at the check stand, front-end, Customer 
  • Service counter and parking lot area.
  • Provide active support for our Customer 1st culture.
  • Demonstrate the ability and desire to promote, communicate and implement company initiatives and process 
  • improvements to direct reports in a positive and respectful manner.
  • Demonstrated aptitude to manage people and organize workloads.
  • Perform any and all duties as assigned.

Physical Demands:

  • Standing & Walking – Frequent standing & walking. Estimated total time 7.5 hrs. Maximum continuous time 
  • up to 4 hrs.
  • Sitting – Occasionally required. Estimated total time 1 hour. Maximum continuous time 2.5 hours.
  • Lifting & Carrying – Max weight 50 lbs., average weight 15-20 lbs., distance carried 2-20 feet. Must 
  • frequently lift items under 10 lbs. and items between 11-25 lbs., and occasionally lift 26-75 lbs.
  • Climbing – Regularly climb step ladder or step stool ranging from 1.5 feet to 6 feet tall.
  • Other – This position also requires frequent bending, squatting, and kneeling, as well as constant use of either 
  • arm or both for reaching in all directions. Other requirements include twisting, neck flexion/extension, cervical 
  • rotation, frequent forearm movement, and frequent or sustained awkward wrist positions.
  • Work Conditions – Exposure to hot and cold temperatures, sudden changes in temperature, & sharp edges. 
Company DescriptionDillons Grocery Store, one of the leading Supermarket Chains in Kansas, and part of the Kroger Company.Company DescriptionDillons Grocery Store, one of the leading Supermarket Chains in Kansas, and part of the Kroger Company.

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