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Community Director
2 months ago
- Responsible for the assigned community's overall operations (office, maintenance, resident, and vendor relations).
- Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
- Perform physical inspections of the property and verify the condition of vacant apartments.
- Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out.
- Provide constant vendor/contractor communications concerning work scheduling, billings, vendor relations, and insurance certifications. Approve and submit all invoices to the corporate office for payment.
- Maintain records of all aspects of management activity daily, weekly, and monthly. Generate various reports as required.
- Conduct monthly market surveys and provide trend report information.
- Ensures all rents are collected when due and posted promptly, operate financially within the approved budgets.
- Perform evictions, utility cut-offs, and landlord liens as required on delinquent rentals.
- Assist in the formulation of budgets and income projections on an annual basis in a timely and accurate manner.
- Hire, train, motivate and supervise all on-site staff to achieve the assigned community's operational goals. This includes new employee on-boarding and training, ongoing formal and informal performance evaluation, instructing and advising on-site staff of employee procedures and guidelines.
- Ensure that all resident requests or complaints are resolved quickly, efficiently, and courteously.
- Review all notices to vacate to determine the cause of the move-out.
- Initiate and implement policies/procedures to maintain resident communications, e.g., complaints, service requests, etc.
- Implement, design, and maintain a resident retention program (newsletter, resident referral program, or social activities).
