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Customer Service Representative Insurance

3 months ago

Cincinnati, United States Global Underwriters Full time
Job DescriptionJob Description

We are seeking a Customer Service Representative to join our team You will be responsible for administrative duties and helping customers by providing product and service information and resolving technical issues. We offer a friendly environment with Global Reach and a local Cincinnati touch

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Support producers, sales, and marketing team

​Qualifications:

  • Must be a licensed insurance agent.
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to build and sustain relationships with insurance companies
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Must be a team player
  • Must be organized
  • Must be a good listener
  • Must have a can-do attitude
  • Must be curious
  • Must be coachable