Customer Service Associate

1 month ago

Gurnee, United States Round One Entertainment Inc. Full time
Job DescriptionJob Description

Round One is hiring for our new and upcoming store at the Gurnee Mills.

Are you into video games, bowling, or karaoke? Are you friendly, and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire

Round One Entertainment is looking to hire Customer Service Associates for the following positions:

  • Arcade
  • Bowling & Event
  • Kitchen & Bartender
  • Cleaning
  • Arcade/Bowling Mechanics

Please note you must be at least 18 with a High School Diploma or GED to apply.

Open availability, especially nights and weekends, is preferred.

We require staff that handle and serve alcohol to be at least 21+

Essential Duties:

  • Assist guests at the counter and game/bowling floor.
  • Conducts alcohol and age restriction control in accordance with company policies.
  • Conducts lost and found the procedure in accordance with company policies.
  • Seeks constant improvement or more efficient and less expensive ways and means in department work processes.
  • Complies and maintains the confidentiality of all company policies and procedures.
  • Responsible for maintaining a clean and safe working area.

Qualifications:

  • High School diploma.
  • (Preferred) One to two years experience in hospitality, restaurant, or retail environments.

Work Environment:

  • While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
  • The noise level in the work environment is usually loud.

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces.
  • The employee is required to stand and walk for extended periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle feel and reach with hands and arms.
  • Lifting and/or moving up to 100 lbs with assistance is required.

Benefits:

  • 1 hour of time play (non-prize) arcade games per week.
  • 90 minutes of bowling per week (shoes included).
  • 1 hour of karaoke/billiards per week.
  • 50% discount on food items per working shift.
  • 1 free beverage per working shift.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The information contained herein is subject to change at the company’s discretion.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One Entertainment Inc.) for more information

Company DescriptionRound One Entertainment is a multi-entertainment center that features bowling, 300+ arcade games, billiards, karaoke, darts, bar and kitchen. We currently have stores in 21 states, and by year 2025 we expect to have stores in all 50 states.

Round One first started in Osaka, Japan as a roller-skating rink in 1980, but after adding arcades and bowling into the facility, sales skyrocketed, and this along with all of our passionate staff have allowed us to grow into a multi-million-dollar entertainment company, with over 150 stores in Japan and U.S. alone. In 2020, Round One is projected to open 10 new entertainment centers across the US. By delivering excellent customer service to all-age groups, Round One has continued to succeed in becoming one of the fastest growing entertainment companies in America, with the help of all of our passionate bowling, amusement, food & beverage, cleaning, and mechanic staff. Round One’s mission is to bring smiles to everyone across the world by creating memorable experiences that brings family and friends together. As Round One continues to grow, there will be new challenges that will require us to keep innovating and working together as a team to create lasting amusement and entertainment experiences.

If you're looking for a fun, challenging, and rewarding career with a growing entertainment company, please submit your resume today. We are looking forward to your applicationCompany DescriptionRound One Entertainment is a multi-entertainment center that features bowling, 300+ arcade games, billiards, karaoke, darts, bar and kitchen. We currently have stores in 21 states, and by year 2025 we expect to have stores in all 50 states. \r
\r
Round One first started in Osaka, Japan as a roller-skating rink in 1980, but after adding arcades and bowling into the facility, sales skyrocketed, and this along with all of our passionate staff have allowed us to grow into a multi-million-dollar entertainment company, with over 150 stores in Japan and U.S. alone. In 2020, Round One is projected to open 10 new entertainment centers across the US. By delivering excellent customer service to all-age groups, Round One has continued to succeed in becoming one of the fastest growing entertainment companies in America, with the help of all of our passionate bowling, amusement, food & beverage, cleaning, and mechanic staff. Round One’s mission is to bring smiles to everyone across the world by creating memorable experiences that brings family and friends together. As Round One continues to grow, there will be new challenges that will require us to keep innovating and working together as a team to create lasting amusement and entertainment experiences. \r
\r
If you're looking for a fun, challenging, and rewarding career with a growing entertainment company, please submit your resume today. We are looking forward to your application

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