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Concierge

2 months ago

Lake in the Hills, United States Melody Living Full time
Job DescriptionJob DescriptionDescription:

About us

Melody Living Assisted Living

We are looking for a full time concierge 8am-4pm Monday - Friday and occasional weekends as needed .

Applicants must be able to work these hours. Please submit your resume today to be part of the Melody Living Team


Position Summary:
Use of strong hospitality focus serves as the first and central point of contact for service-related issues. Answers resident questions and assists residents in making reservations for dining, travel, in- home service referrals, dry cleaning depository, entertainment attractions, events, etc. as applicable. Develops and delivers personalized service. Answer phones, manages in-house mail center and serves as a general referral source.

.

Essential Duties

  • Screens incoming calls, takes messages and/or forwards calls as appropriate.
  • Greets and signs in all visitors.
  • Greets and provides directions and/or information to residents, visitors, guests, and vendors.
  • Responsible for sorting and distributing internal communications.
  • Provides clerical assistance as needed.
  • Type letters of correspondence, memorandums, reports, forms, etc.
  • Receives event reservations, schedules guest apartment reservations and updates census, resident directory, and other information as directed.
  • Responds to Emergency Call System and building alarm system.
  • Responsible for periodic interior rounds to ensure building is secure and in good order.
  • Received and processes work orders for the Community.
  • Manages office equipment and supplies.
  • Provides effective and courteous service to all residents, guests, and co-workers.
  • Handles resident emergency situations in the absence of the Community Manager.
  • Enters data into the lead management system, maintains accurate record of apartment inventory and prospect files.
  • Other duties as assigned.
Requirements:

Basic Qualifications & Experience

  • High School Diploma or equivalent
  • Working knowledge of multi-extension, multi-line telephone system is required.
  • Prior concierge or hospitality experience strongly preferred.
  • Energetic, enthusiastic, exceptional communication skills.
  • Good organizational skills, follow-up and follow through; must be able to multitask.
  • Minimum one-year experience in a business office environment preferred. Strong clerical skills to include knowledge of computer software (Word, Excel, Outlook, and PowerPoint) preferred.
  • Must be able to read, write and speak the English language.
  • 18 years of age or older

Working Conditions / Physical Requirements

  • Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.
  • Sits, stands, bends, and moves intermittently during working hours.
  • Is subject to frequent interruptions.
  • Interacts with donors, families, volunteers, residents, and numerous other staff members.


NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, and or qualifications associated with the job.

The employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.