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Customer Service Representative

3 months ago

Houston, United States The Stewart Organization Full time
Job DescriptionJob Description

An established, stable, and growing copier/printer sales and service company is looking to hire a customer service rep to help our clients over the phone, email, and dispatch technicians in the field on service calls. Our office equipment includes Canon copiers, HP printers, fax machines, and scanners. We've been in the business for over 40 years, and have a reputation for being the best, our service is second to none. Our dispatchers are expected to effectively work with a team sharing an office, and communicate clearly with customers, co-workers, and management to make our customers as happy as possible.

This is a part-time in-office position, with bonus opportunities, with standard business hours of Monday-Friday 8am-5pm.

Responsibilities:

  • Answering phone calls
  • Call routing
  • Communicating and dispatching technicians in the field
  • Data Entry
  • Order entry
  • Equipment meter collections via phone
  • Effectively resolve customer phone calls or problems
  • Send/receive large volumes of emails quickly with proper grammar
  • Work as a team with other dispatchers
  • Greet visitors

Requirements:

  • High school diploma or GED
  • Typing 50 + words per minute
  • Ability to use word-based PC applications (Outlook, Excel, Word)
  • Be proficient, quick, and comfortable with computer/software navigation and operation
  • Be detail-oriented and able to work under tight deadlines with a sense of urgency
  • Be able to work in a dynamic, fast-paced environment, while consistently producing high-quality work and projecting a positive attitude
  • Ability to multi-task
  • Customer service oriented
  • At least two years dispatch or similar customer service phone experience
  • Professional appearance and demeanor
  • Must be able to pass a background check and drug test
Company DescriptionThe Stewart Organization, Inc.

In 1981, Walter Stewart founded The Stewart Organization Inc. as a copier sales and service dealer. We had a handful of clients and a small office. Forty years later, we’ve grown into one of the largest office equipment dealers in North America. Our business spans more than 48 states, and we’ve opened offices in 3 major cities in Texas. Partnering with leading manufacturers, we have been able to provide our customers with hardware, software, technology solutions, IT services, and more. We believe we’re in the service business—not the sales business—and we’ve built our company on that foundation. That means you’ll work with highly trained employees, from technicians to executives, that have been with us for many years and are dedicated to excellence. It’s how we do business at The Stewart Organization.Company DescriptionThe Stewart Organization, Inc.\r
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In 1981, Walter Stewart founded The Stewart Organization Inc. as a copier sales and service dealer. We had a handful of clients and a small office. Forty years later, we’ve grown into one of the largest office equipment dealers in North America. Our business spans more than 48 states, and we’ve opened offices in 3 major cities in Texas. Partnering with leading manufacturers, we have been able to provide our customers with hardware, software, technology solutions, IT services, and more. We believe we’re in the service business—not the sales business—and we’ve built our company on that foundation. That means you’ll work with highly trained employees, from technicians to executives, that have been with us for many years and are dedicated to excellence. It’s how we do business at The Stewart Organization.