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Counter Sales Associate

3 months ago

New York, United States DAIKIN COMFORT TECHNOLOGIES NORTHEAST, I Full time
Job DescriptionJob Description

Key responsibilities and accountabilities:

  • Counter Sales
  • Quotation Management
    • Receive in person and telephone requests for price quotations
    • Provide customers with immediate price quotations on price book items
    • Prepare price quotation forms in a timely manner for items not contained in the price book
  • Purchase Order Management
    • Receive in person and telephone requests for new purchase orders and changes/adjustments/cancellations to existing orders
    • Locate and retrieve items in the warehouse for delivery to customers that have placed orders at the counter
    • Check customers’ credit statuses with credit department when rush orders are received
    • Provide follow up assistance and information regarding orders, including:
      • Tracing the status of orders
      • Providing customers with any pertinent information relating to orders
      • Answering any questions with regard to customers’ orders
      • Coordinating with manufacturers to locate requested items and to meet customers’ delivery requirements
      • Communicating pertinent information to appropriate personnel in other departments
    • Maintain files of active orders and posts activity, such as notices, scheduling changes, partial shipments, and credit changes

  • Customer Service/Relationship Management
    • Achieve and maintain professional and positive rapport with customers by providing the best possible service
    • Act as liaison between customers and other departments by providing information requested by customers or routing requests to the appropriate departments
    • Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken
    • Obtain details of all customer complaints, and ensure that all problems are resolved quickly and professionally
      • Resolve customer service or billing complaints by exchanging merchandise, providing refunds, and adjusting bills
      • Follow up to ensure that appropriate actions are taken to resolve customer issues
      • Refer unresolved customer grievances to Branch Manager
    • Provides accounting department with paperwork necessary for credits or debits to be issues, including original purchase orders, copies of invoices, and return goods memo
    • Act professionally and ethically

  • Branch and Sales Support
    • Handle the needs of Sales Account Managers, Branch Managers, and customers according to branch area.

  • Professional Knowledge and Development
    • Maintain current knowledge of ABCO’s:
      • Product lines
      • Prices
      • Delivery times
      • Drop ship items
      • Promotional/marketing programs
    • Participate in training and seminars as required

  • SxE (Computer System) Utilization
    • Utilize SxE to:
      • Retrieve customer information
      • Obtain stock status information
      • Check purchase order status
      • Change/adjust existing purchase orders
    • Ensure that the proper codes are used for retrieving and inputting information
    • Check computer runs for delivery information and work with the proper personnel with regard to deliveries of scheduled shipments.

Requirements:

  • This position requires individuals to stand at the counter and be on their feet for a majority of the day

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