P/T Customer Service Rep.

4 weeks ago


Frederick, United States Mark Agency LLC Full time
Job DescriptionJob Description

We are seeking a part-time Bilingual Spanish Customer Relations Representative to join our team You will be responsible for helping customers by answering calls, taking payments, setting appointments, and routing other inbound calls appropriately. Possibility for advancement exists with State licensing and other provided training. Schedule is 1pm - 5pm Monday - Friday. No evenings or weekends.

Responsibilities:

  • Handle customer inquiries, maintain customer accounts, seek social media reviews and ratings
  • Take payments, set-up payment accounts, send payment reminders
  • Prepare deposits
  • Obtain supporting documents required by underwriters
  • Document and update customer records based on interactions

Qualifications:

  • Previous experience in customer service, contact/call center, and/or sales is preferred
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional attitude toward customers at all times
  • Spanish speaking with excellent written and verbal communication skills
Company DescriptionEstablished in 2008 we work with individuals, families, and businesses in Maryland, Pennsylvania, and Virginia.Company DescriptionEstablished in 2008 we work with individuals, families, and businesses in Maryland, Pennsylvania, and Virginia.

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