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A/R Accounting Ops Coordinator
4 weeks ago
What You'll Do:
- Carry-out customer facing accountabilities related to analysis of cash flow, assessment of customer payment disputes and collection of unpaid invoices.
- Focuses on strategic accounts that are high in dollar and volume, and, as such, follows typical business processes requiring frequent interaction to resolve payment disputes and improve terms compliance.
- Baseline KPIs and SLA goals target DCSO, aging currency, accuracy and timeliness.
- Accountable for meeting all baseline and project goals assigned in the most effective and efficient manner which must be in alignment with departmental objectives that ensure positive business results.
- Accountabilities
- The A/R Accounting Ops Coordinator is tasked with the following accountabilities:
- Deliver all baseline and project goals for DCSO, aging currency, accuracy and
timeliness. - Monitor and report the status of customer accounts and results against defined
KPIs, goals and objectives. - Analyze complex issues and collaborate as necessary to determine actionable,
practical and sustainable solutions that reduce customer issues. - Create and utilize reports to support analysis of pertinent account information.
- Collaborate and negotiate with customers, field sales, and finance functions to
achieve improvements. - Achieve individual and departmental metrics.
- Maximize overall A/R business processes; automate and reduce rework when possible.
- Partner with cross-functional teams in Billing Exceptions, Cash and Credit Associates to
perform accountabilities in the most efficient, effective, and accurate manner. - Analyze and document detailed customer profiles to include information such as
payment habits, proof of delivery, and receiving procedures. - Support customer and/or division initiatives.
- Communicate and escalate issues and procedural changes to Team Coordinators and
Managers. - Strive for continuous learning and positive engagement related to change, in an effort
to develop new tools, methods and strategic thinking.
- Deliver all baseline and project goals for DCSO, aging currency, accuracy and
What You’ll Bring:
- Requirements
- High school diploma or equivalent required.
- Some college preferred.
- Knowledge of overall A/R workflow and systems.
- Highly skilled and knowledgeable in regard to adjustments, research, collections,
account issues, and customer relationships. - Experienced in the use of Microsoft Excel and proficient in the use of other Microsoft
Office applications. - Knowledge of DB2 queries, SAP & XPTR reports to analyze data.
- Able to apply critical thinking to problem solving and analysis.
- Adept at collaboration, negotiation and teamwork skills.
- Professional and mature with a high degree of confidence while interacting with the
customer and other functions - Analytical, highly organized and detail oriented