Help Desk Technician

2 weeks ago


Draper, United States SlingShot Connections Full time
Job DescriptionJob Description

Responsibilities:
● Respond to client and employee technical support requests via phone, email, or in-person
● Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
● Escalate complex issues to senior technical staff as necessary
● Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
● Provide basic training and support to clients and employees on commonly used software applications
● Maintain accurate documentation of technical support requests and resolutions
● Collaborate with other technical staff to identify and implement process improvements
● Participate in after-hours on-call support rotation as required


Requirements:
● High school diploma or equivalent; technical certifications or associate's degree in a related field preferred
● Proven experience in a technical support role
● Strong understanding of computer hardware and software, including operating systems and applications
● Familiarity with basic networking concepts and protocols
● Excellent communication skills, both written and verbal
● Strong problem-solving and analytical skills
● Ability to work independently and as part of a team
● Willingness to work flexible hours as needed, including evenings and weekends
● Customer service-oriented attitude


Physical Demands:
The Help Desk Technician may be required to lift up to 50 pounds and stand or sit for extended
periods of time.



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