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Help Desk Technician

3 months ago

Draper, United States Cypress HCM Full time

This is an exciting opportunity to join a growing global company in the cloud-based software industry


Responsibilities:

· Respond to client and employee technical support requests via phone, email, or in-person

· Troubleshoot and resolve technical issues related to hardware, software, and network connectivity

· Escalate complex issues to senior technical staff as necessary

· Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices

· Provide basic training and support to clients and employees on commonly used software applications

· Maintain accurate documentation of technical support requests and resolutions

· Collaborate with other technical staff to identify and implement process improvements

· Participate in after-hours on-call support rotation as required


Requirements:

· High school diploma or equivalent; technical certifications or Associate's degree in a related field preferred

· Proven experience in a technical support role

· Strong understanding of computer hardware and software, including operating systems and applications

· Familiarity with basic networking concepts and protocols

· Excellent communication skills, both written and verbal

· Strong problem-solving and analytical skills

· Ability to work independently and as part of a team

· Willingness to work flexible hours as needed, including evenings and weekends

· Customer service-oriented attitude


Pay Rate:

· $25-$28/hour