Customer Support Engineering
2 weeks ago
Job Title: Customer Support Engineering
Location: 7777 Kia Pkwy, West Point, GA
Duration:6 months on w2
Job Description:
We are looking for a Customer Satisfaction Engineer/ Quality Resident.
This position is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns.
Provides information relevant to New Products & New processes.
Major Job Responsibilities:
- Voice of the customer.
- Provide suggestions / solution plan to internal functions for customer problem solving.
- Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling products in their processes.
- Work with the team to implement cost reduction initiatives where applicable.
- Establish and maintain oral and written communications with the appropriate Customer and contacts / organizations
- Track Customer complaints (WFCC –formal as well as Informal)
- Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
- Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
- Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback.
- Participate as part of the vehicle assembly plant “Quality Team” including fostering communication and building strong relationships with customer to improve customer satisfaction level.
- Coordinate in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up .
- Follow EHS policies where applicable
- Coordinate sorts, reworks, and special investigation analysis as needed.
- As an Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer .
Major Job Qualifications/Specific Skills:
Required:
- BS Engineering Degree or equivalent STEM Major
- Proficient Microsoft Office Skills
- Excellent Organization Skills
- Excellent Communication Skills
Skills:
- Prior Wiring Harness Engineering Experience / Wiring Harness manufacturing knowledge/ Previous design harness experience.
- Trouble shoot wiring harness problems.
- Knowledge of wiring schematics.
- Demonstrated ability to adapt and learn continuously, clearly establish expectations and hold others accountable for achieving results, as well as developing and executing strategic plans.
- Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow.
- People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
- Multifunctional comfortable to follow up several projects at the same time.
- Supports and exemplifies values and commitment to SAFETY, quality and cost with a great sense of ownership, teamwork, and communication among all levels of administration
- Organized and self-sufficient professional.
- Open to travel.
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