Contact Center Agent

1 week ago


El Paso, United States Garment Processors - USA Inc Full time
Job DescriptionJob Description

Call Center Agent takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues and providing helpful resources and solutions to their problems.


Duties & Responsibilities:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
  • Guide callers through, navigating the company site and external sites and or using the products or services.
  • Review customer or client accounts, providing updates and information.
  • Collaborate with other call center professionals to improve customer service.


Requirements & Skills:

  • Previous experience in a customer support role.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with e-mail and basic computer skills.
  • Ability to multi-task, set priorities and manage time effectively.

Monday - Friday: 7:00 am - 3:00 pm

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