SR. PATIENT SERVICES SPECIALIST
3 weeks ago
This position is responsible for assuring smooth operation of the contact center patient call flow. Employees serve as primary contacts for patients over the telephone and are responsible for scheduling appointments for various clinical services, maintaining records, resolving service or clinical issues by clarifying the patient's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem according to each clinical departmental procedures and guidelines. This is a call center, metric based performance driven environment. Employees do not have cash handling responsibilities.
Preferred Qualifications
* Bilingual: English and Spanish
* Contact Center Experience: 1+ years
Required Qualifications
* High school diploma or equivalent
* 3 years Customer Service, office or related experience, with 2 of those years in a healthcare or dental clinic setting preferred
* Additional education may substitute for the experience requirement
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