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Assistant General Manager

3 months ago

Holly Springs, United States CROWN HOTEL & TRAVEL MANAGEMENT LLC Full time
Job DescriptionJob Description


Assistant General Manager

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

Full Time

Benefits

  • Health Insurance (Medical, Dental and Vision)
  • Enhanced Paid Time Off (PTO) Plan
  • Paid Training
  • Fantastic Company Culture

Responsibilities:

  • Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels associates
  • Maintains all hotel standards set forth by the brand and the management company.
  • Successfully operates the hotel in the General Managers absence.
  • Assists with scheduling, billing and some accounts receivable responsibilities.
  • Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards.
  • Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast
  • Fields Guest complaints, conducting through research to develop the most effective solutions.
  • Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues.
  • Inputs and retrieves information from the computer system for file maintenance, correspondence and preparation of all Front Office reports.
  • Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment.
  • Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation.
  • Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations.
  • Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures.
  • Confers and cooperates with other department heads to ensure coordination of activities.
  • Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Receives and processes advance registration payments.
  • Meets and personally greets VIP Guests, whenever possible.
  • Conducts performance evaluations and coaches and counsels all associates when necessary.
  • Issues verbal and written instructions to the hotel team through guidance from the General Manager.
  • Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel.
  • Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business.
  • Reviews, revises and approves daily payroll reports as needed.
  • Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly.
  • When necessary performs the duties of his/her subordinates.

Qualifications and Skills

  • IHG and/or OPERA experience is highly recommended
  • Previous front office supervisory and/or management experience in a hotel setting is highly recommended.
  • 1 year of customer service required
  • Branded hotel experience required
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to use a moderately complex computer system.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property.
  • The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
  • Excellent organizational skills
  • Ability to read, listen and communicate effectively in English.
  • Able to write reports, correspondences, memos and employee performance evaluations
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • To perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software.
  • Meets legal age requirements for the position.
  • Driver's License Required
  • High school diploma or equivalent
  • Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time
  • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
  • Must display very good organization and time management skills
  • Must be able to walk and climb/descend stairs approximately 20% of the time
  • Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
  • Must be able to regularly lift and carry up to 20 pounds without assistance
  • To always maintain a high standard of personal hygiene and appearance