Assistant General Manager

** Assistant General Manager**

**Job Category****:** Sales **Requisition Number****:** ASSIS013670 Showing 1 location **Job Details**

**Description**

**Summary Objective:**

The Assistant General Manager, along with the General Manager ensures all club operations are consistent with US Fitness standards. The Assistant General Manager also oversees one or more departments. The Assistant General Manager will recruit, hire, train, manage, and discipline team members in those departments. The Assistant General Manager will assist in all club operations.

**Essential Functions:**

* Deliver the Ultimate Fitness Experience to every member, every time

* Oversee at least one department within home club including hiring, training, managing, scheduling, coaching and disciplining employees within department

* Provide oversight, leadership, and management to one or more departments within the club

* Recruit and retain new team members in assigned department(s)

* Cultivate relationships and build team morale

**Job Responsibilities:**

* Ensure effective operations, cleanliness, and staff relations according to company standards

* Mentor Front Desk staff through new hire development program

* Provide ongoing coaching and feedback to all staff

* Coordinate staff meetings on a regular basis

* Communicate club activities and procedures to team members in assigned department(s)

* Track all point-of-sale interactions with members for successful completion

* Create employee schedules and track time and attendance of all employees within department

* Verify and approve department payroll bi-monthly

* Review and manage department expenses and oversee budget compliance

* Attend all mandatory trainings, meetings and development courses

* Maintain personnel files for all team members in assigned department(s)

* Track inventory, order and restock items, and optimize inventory systems

* Promote sale of pro shop items, drinks, and supplements

* Oversee and coordinate department tasks including but not limited to member questions, vendor scheduling, charity donations, deposits, member giveaways, lost and found, and vending machine requests

* Assist in day-to-day club operations as part of the management team

* Complete all daily reports in an accurate and timely manner

* Meet, greet, and work the floor during select times of day

* Establish rapport and relationships with members via thank-you notes and guest passes

* Track leads, appointments, prospect interests, etc., in appropriate systems

* Market club to organizations and corporations

* Attend all required meetings and trainings and find ways to boost personal performance

* Respond to all member questions or concerns within 48 hours

* Understand and follow employee standards of conduct and ethics

* Keep staff files up to date

* Model and uphold employee standards of conduct and ethics

* Ensure compliance with club building, facilities, service, program, and emergency procedures

* Act as Manager On Duty when required

* Work early morning, evening, and weekend hours as necessary

* Assume other duties as assigned

**Required Knowledge, Skills, and Abilities:**

* Excellent verbal and nonverbal communication skills

* Ability to motivate and nurture others

* Strong work ethic that includes punctuality, organization, and attention to detail

* Ability to maintain a friendly, enthusiastic, and positive attitude

* Outwardly facing professional appearance

* Confidence and desire to create new relationships quickly

* Ability to quickly acquire and apply new knowledge and skills

* Willingness to work flexible hours

* Demonstrated selling skills, including cross-selling and upselling

* Ability to work with money

* Ability to effectively enter and retrieve information from sales tracking systems

* Ability to handle challenging issues with patience, tact, and professionalism

* Basic computer skills (MS Office, email, MS Windows)

**Required Experience, Education, and Certifications:**

* Bachelors degree in recreation, fitness, business management, or related field preferred

* CPR/AED certification required

**Physical Activities, Physical Requirements, Visual Acuity, & Working Conditions:**

Physical demands listed here are representative of those that must be met to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

* Reaching. Extending hand(s) and arm(s) in any direction.

* Standing. Particularly for sustained periods of time.

* Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

* Pushing. Using upper extremities to press against something with steady force in order to thrust

* Pulling. Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

* Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

* Grasping. Applying pressure to an object with the fingers and palm.

* Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

* Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

* Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

* Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

* The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

* The worker is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.

**Employee Benefits:**

All US Fitness team members receive:

* Complimentary Membership and Guest Privileges

* Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs

* Discounts on Serenity Day Spa Services and all apparel

* Employee Referral Gift

* In-house Continuing Education Credits and CEC Reimbursement

**Additional Full Time Benefits:**

* Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits

* 401(k) Retirement Plan

* Paid Time Off

**Relocation:** Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

**US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER**

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay