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Sales Support Specialist
4 months ago
As a Sales Support Specialist, you'll be responsible for sales operations and ensuring a positive customer
experience. Working closely with our Plan Counselor, you will manage the sales pipeline and process,
send out quotes, and engage with potential members. Your outstanding interpersonal skills, especially
with older adults, will be vital in responding to inquiries, providing stellar customer service, problem-
solving, and tracking sales leads in the CRM.
In this hybrid role, you will work remotely from your home office and in person at our Blue Bell, PA
offices. You will also attend Friends Life Care sales seminar presentations in southeastern Pennsylvania
and Delaware. The ideal candidate is organized, collaborative, a professional communicator (in-person,
on the phone, in email and via videoconference) and results driven. In addition, the ideal candidate will
be comfortable working in a small company and growing their experience and skills in the position.
Key Responsibilities:
Engagement and Sales Outreach: Engage with suspects, prospects, and applicants during the lengthy
sales cycle. Follow up with inbound inquiries, set appointments for sales consultations, answer basic
questions to ensure eligibility, send out fee quotes, and leverage LinkedIn Navigator to generate new
leads. Appointment setting requires proficiency in Zoom and Microsoft Office Suite.
CRM Lead Management: Enter new leads and update existing ones in Salesforce CRM, ensuring
accurate and timely data entry. Document contacts with prospective members in notes to maintain
clear and concise records.
Event Support: Attend seminars and live webinars to assist with check-in and set up. Help take event
registrations and contact registrants to confirm attendance via phone, email, and text. Effective time
management and interpersonal skills will contribute to event success.
Collaboration and Problem-Solving: Work closely with Marketing and Admissions to address
underwriting delays, re-quotes, and to maintain ongoing communication with applicants to move them
efficiently through the sales pipeline.
Work Ethic and Multitasking: Demonstrate a strong work ethic and the ability to thrive in an
environment with periods of fast pace. You'll be responsible for multitasking and following directions
effectively.
Growth Opportunities: Embrace opportunities to learn and grow within the role as the role may offer a
pathway to growth in the position or to other positions in the sales and marketing department.
Qualifications:
- College degree preferred but not required, minimum – some college-level coursework in areas of
- communications, business, sales.
- 2-3 years of proven experience providing sales support, preferred.
- Proficient in computer software systems including MS Office.
- Experience in or willingness to quickly learn Salesforce CRM, LinkedIn Navigator.
- Outstanding communication and interpersonal skills – verbal and written – and demonstrated customer service.
- Excellent organizational skills, time management and attention to detail skills.
Salary range - $50k base plus sales incentive. This job’s total target earnings should be around $55,000 annually (salary plus sales incentive).
FLCP provides equal employment opportunities to all employees and applicants for employment
without regard to their status in any protected class, including but not limited to race, color, ancestry,
national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity,
results of genetic testing or service in the military. Equal employment opportunity applies to all terms
and conditions of employment, including hiring, placement, promotion, termination, lay off, recall,
transfer, leave of absence, compensation, and training.
Designed to help older adults age in place and remain independent, Friends Life Care offers a unique, affordable alternative or supplement to long-term care insurance and senior living communities – a membership that provides a personal Care Coordinator who focuses on a member’s wellness and prevention when the member is in good health and acts as an advocate and supervises their care, should it be needed in the future.
Friends Life Care provides members with a safety net and helps them to maintain vitality, financial security, and independence. An emphasis on prevention, aging well, and holistic wellbeing distinguishes Friends Life Care. Vitality, independence, growth, and resilience is how we define our VigR ® philosophy. Our mission is to keep members healthy and help them thrive in their own home for as long as possible as they age.Company DescriptionFriends Life Care is a Quaker-values based nonprofit that was a pioneer in continuing care at home. \r
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Designed to help older adults age in place and remain independent, Friends Life Care offers a unique, affordable alternative or supplement to long-term care insurance and senior living communities – a membership that provides a personal Care Coordinator who focuses on a member’s wellness and prevention when the member is in good health and acts as an advocate and supervises their care, should it be needed in the future. \r
\r
Friends Life Care provides members with a safety net and helps them to maintain vitality, financial security, and independence. An emphasis on prevention, aging well, and holistic wellbeing distinguishes Friends Life Care. Vitality, independence, growth, and resilience is how we define our VigR ® philosophy. Our mission is to keep members healthy and help them thrive in their own home for as long as possible as they age.
