Entry Level Customer Experience Manager
2 weeks ago
Our Entry Level Customer Experience Managers are seasoned veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your team members to lead the recruitment, training, development and overall management of a dynamic team that will help 1516 Development Group accelerate as one of the top leaders in customer service.
You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize 1516 Development Group brand exposure. You will be measured and rewarded by your ability to achieve a cumulative client sales target, drive optimal team performance, and maintain office operations.
To succeed at 1516 Development Group you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
Responsibilities
Collaborate with our Office Director for a shared understanding and vision of business needs and strategies
Demonstrate sales leadership by role playing and having an active selling presence
Train and develop team on sales and exceptional customer service
Analyze data and collaborate with Management on business strategies and set weekly and monthly goals
Coach and motivate team to meet assigned sales, reviews, and productivity goals
Meet and Exceed KPI, partner to achieve sales and excellent customer ratings
Customer Experience
Responsible for ensuring all employees provide best in class customer experience for every customer
Manage customer escalations quickly and effectively
Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting A&C Acquisitions's morals and regulations
Demonstrate mastery of presenting, selling and customer rapport
Employee Engagement
Recruit, train, and develop employees ensuring all positions are filled in a timely manner
Support, implement and provide follow-up for all training and development meetings
Continually evaluate the performance of each employee and provide in the moment feedback to drive results and hit target goals
Ensure all employees adhere and respect A&C Acquisitions and our procedures
Address and resolve all people issues in a timely and effective manner, partnering with the Office Manager and Human Resources effectively
Requirements
Positive attitude to coaching and training
Self-starting entrepreneur with exceptional management skills and great attention to detail
Dedicated and ethical approach to sales and sales operations
Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
Employee Benefits
Paid Training
Connections with multiple Office Directors for one on one coaching and strategizing
Holidays Off
Travel and business trips
Monthly team based and individual incentives'
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