Customer Service
2 weeks ago
Title: Customer Service
Location: Danvers, MA 01923
Rate: $18 - $19.5/Hour
Description
Customer Service Account Manager - High-Tech Problem Solver
Do you thrive in a fast-paced environment where excellent communication and meticulous attention to detail are key?
This is your chance to join a dynamic team as a Customer Service Account Manager, becoming the primary point of contact for our valued customers.
In This Role, You Will:
Champion Customer Success: Field customer inquiries, providing clear and concise information about our products and services.
Order Orchestrator: Process and manage customer orders efficiently, ensuring accuracy and on-time fulfillment.
Logistics Liaison: Coordinate and expedite shipments, keeping customers informed of delivery timelines.
Quoting Confidence: Generate accurate and competitive quotes for customers.
Sales Support Superhero: Collaborate seamlessly with our sales team to understand customer needs and recommend solutions.
Tech-Savvy Master: Proficiency in Microsoft Office Suite and our internal order processing software (SL Dynamics) is a must.
You Are a Perfect Fit If You Have:
A passion for providing exceptional customer service.
Impeccable communication and interpersonal skills.
A knack for organization, detail-oriented with a focus on accuracy.
The ability to multi-task and thrive in a fast-paced environment.
Bonus Points for:
Experience in the motion control or related technical industries.
A strong understanding of mechanical or electrical engineering principles.
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