Printer Technician

4 weeks ago

Parsippany, United States Topaz HR Advisory Full time
Job DescriptionJob Description

Field Service Technician

Position Profile

Services and repairs a variety of office equipment at customer locations usually within a specific geographic area. As a certified technical professional, is capable of handling full workload.

Job Duties and Responsibilities

  • Achieves expected productivity levels associated with assigned workload and level of experience.
  • Manages territory, inventory and customer relationships.
  • Demonstrates excellent technical and customer relation skills.

Demonstrates Technical Expertise

  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
  • Performs basic connected installations, sets up IP addresses, downloads printer drivers and provides customer training on device functions.
  • Performs troubleshooting and repairs or replaces equipment components as necessary.
  • Demonstrates required digital competencies associated with assigned products and level assignment.
  • Completes technical training on new equipment as assigned.

Manages Territory

  • Effectively executes all required territory management and call handling procedures.
  • Works closely with sales partners to maximize equipment leads and upgrade opportunities.
  • Maintains and manages own parts inventory with a high degree of accuracy.
  • Adheres to territory back-up plans.
  • Completes all required administrative tasks in an accurate and timely manner.
  • Complies with all company policies.

Customer Service

  • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
  • Provides technical assistance to less experienced technicians.
  • Exhibits professional appearance and demeanor at all times.
  • Maintains productive, professional relationship with all personnel.
  • Is a positive and contributing team member.
  • Responsible for maintaining a "car stock" inventory.
  • Performs other duties as assigned.

Qualifications (Education, Experience and Certifications)

  • Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
  • Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for positions entailing extensive use of a vehicle while on company business.

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