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Onsite IT Technician

3 months ago

ParsippanyTroy Hills, United States Atlantis Employment Services Full time

We are seeking candidates for an opportunity as a Level 2 Onsite Desktop Technician. The position is ongoing and for 40 hours a week. The technician will deliver the user support for the maintenance of the end-users at our customer's location. Standard working days: Monday to Friday, 8 AM to 5 PM local time excluding bank holidays. Scope includes support for end-user

  • Break/Fix Activities
  • Software Defects
  • General Software Support
  • Hardware troubleshooting
  • IMACD
  • Smarts Hands Service
  • Networking
  • On-Call Support
  • Need Experience with working with VP level employees.
  • Familiar with INTune
  • Zscaler
  • AV Equipment
  • One Drive
  • Sharepoint
  • SCCM for imaging
  • Team Viewer
  • AD

Required skills

Troubleshooting hardware, software, and operating system issues and problems and fixing the issues without affecting/violating the hardware warranty or customer security compliance requirement.

  • Hands-on experience in installing, troubleshooting, and fixing desktop, printer, laptop, and other computer peripheral hardware problems.
  • Basic knowledge of networking to perform smart hand activity under instruction-based activities at sites.
  • Ability to lift/move computer equipment weighing up to 50 lbs.
  • Good written and oral communication skills with clients and management. Good people skills.
  • All onsite engineers will adhere to workplace health and safety policy
  • All onsite engineers will adhere to workplace access control standards
  • Ability to work with deadlines and complete tasks on time.
  • Good to have – knowledge in AD for all Service Provider personnel
  • Good to have – knowledge and experience on software and OS deployment using SCCM or other deployment technologies for all Service Provider Personnel The level 2 technician should have A+ Certification or similar, OEM vendor training, and a minimum of 3 years' experience across multiple device platforms, customer service training.


BENEFITS:

Health Insurance

Buddy Program

International Environment

Sick Leave

Flat Hierarchies


SALARY:

$23-$25 hourly