Healthcare Account Manager
2 weeks ago
Position Summary
The Account Manager is responsible for successfully executing the strategy for a defined set of clients, providing day-to-day support, and communicating with clients regarding activities within their accounts. From implementation to renewal, this person ensures clients receive the appropriate amount of contact and assistance in obtaining the most value and best experience with CareSignal. This role helps clients best utilize the CareSignal platform and available interventions for our partners organization. The role includes navigating partner renewals, expansion opportunities, and furthering client utilization and growth focused. The Account Manager will interface with clients across the Lightbeam book of business (including CareSignal and other Lightbeam companies); clients include senior executives at large health systems, health plans, and self-insured employers.
In addition to client management, the Account Manager will be responsible for coordinating and executing claims analyses for clients across the CareSignal book of business. The Account Manager will have strong data analysis and data interpretation skills to conduct the analysis and present the finding to clients.
Primary Duties and Responsibilities
- Define and execute client implementation
- Monitor/Update Client Standard Operating Plans (SOP)
- Provide ideas/solutions for achieving SOP goals if they are not being met
- Monitor performance utilizing CareSignal program
- Review client performance on a regular basis
- Collaborate with internal teams to provide compliance reporting to clients
- Create Quarterly/Annual reports
- Regular client contact - Call weekly/monthly
- Coordinate additional client training
- Create/manage support cases and escalate when necessary
- Manage client portal Identify incremental opportunities to grow client accounts and responsible for yearly expansion and renewal
- Maintain a specified compliance level with each client’s SOP
- Coordinate and conduct claims analyses
- Interpret and communicate findings of claims analyses internally and externally
Key Qualifications
- Experience in healthcare (MHA, MPH, RN, MA, Medical Technician)
- Experience in account management, client management, or sales
- Proven client-centric attitude
- Basic knowledge of our background and digital intervention platform
- Basic knowledge of our offerings
- Strong work ethic, demonstrating a commitment to details, organization, and time management skills
- Ability to communicate effectively with a broad spectrum of healthcare employees (Doctors, nurses, administrators, other)
- Experience with cooperative conflict resolution and confrontational situations
- Experienced in account management within hospitals, care teams, or physicians’ offices
- Excellent verbal and writing skills
- Excellent data interpretation and communication skills
- Experience analyzing large and complex datasets
- Experience analyzing data in Sequel Ace
- Familiarity, comfort, and efficiency when using basic web/computer technology
- Bachelors or Masters degree - Science degree preferred, not required
- Knowledgeable of MS Office (e.g. Word, PowerPoint, Excel) / Google Apps (e.g. Gmail, Drive)
- 2+ years of experience
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