Property Management Assistant/Front Desk Concierge

2 weeks ago

East Boston, United States Charlesgate Property Management Full time
Job DescriptionJob Description

● Greet residents/visitors/vendors when they arrive, ensuring guests who don’t live there are logged into the visitor or vendor log.  

● Maintain all applicable logs, updates, files, and relevant computer and/or paper log systems relevant to building operations and maintain accurate and complete shift notes and "pass-on" logs to ensure successful communication through shift changes. 

● Maintain key log for cars parked in garage, 

● Maintain applicable logs as needed.

● Answer phones and greet prospects in a professional manner.

● Accept packages for residents who have provided a “Package Authorization Form” and maintain the “Delivery Log”.  May be asked to deliver or assist with delivery of packages as needed to residents.

● Provide resident services as directed by management.

● Update schedules for resident move-ins/outs and elevator usage through appropriate coordination with supervisor and the Charlesgate Management office.

● Provide new residents with orientation to the community, including services provided both at the community and through the Concierge Desk.

● May be asked to assist with filing documents or to review the daily activity of various transactions that take place at the community by auditing files. Act as clerical support as time or shift coverage permits. 

● Conducts routine inspections of all common areas including,but not limited to, front of the building, lobby,laundry room, each level of the garage, compactor, recycle and trash area, are maintained in an appropriate manner.

● Monitors security systems (building access and Fire Control System) and insures buildings and property are secured and safe. 

● While on duty contact the applicable public service response organization (fire department, police, EMS, etc) in case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and the Property Manager.  Follow applicable emergency procedures.

● Represents the Company in a professional manner at all times.  Consistently maintains a professional courteous attitude and attire when dealing with residents, coworkers, and the general public.

● Follow emergency procedures as directed in the property manual. Follow procedures, policies, and other important correspondence from HQ office.

● Provide assistance to the Maintenance Team with trash and recycling as needed.

● Monitor intercom system, and camera security system.

Requirements For A Property Management Assistant/Front Desk Concierge 

Associate College Degree

Excellent English writing and telephone communication experience skills 
Minimum 1 year experience -Hotel Concierge or Property Management Assistant Administrative Experience

Outstanding ability to multitask and provide best in class customer Service at the sale time 

Highly proficient with Microsoft office 

 

 

 

 

 

 

Shift -First shift- 8 hours

Pay Rate- $23- 26

OT?- NO OT unless approved

Status- Direct Hire- if yes- full benefit package- YES

Need to have skills , experience, technical skills  word, excel, good telephone skills, de escalation skills- YES

Industry- preference- Concierge(1 Year)- Hotel Clerk( 1 year)- Prefer both or 1 for right experience that matches description

 

Company DescriptionCHARLESGATE is an integrated real estate firm that empowers thousands of clients throughout Eastern Massachusetts with a comprehensive array of services across residential and multifamily commercial real estate - property management & leasing, sales brokerage, investment sales, construction, and new development. With deep, local roots, we were founded in Boston in 2003 and are headquartered in the Back Bay. We are rapidly growing, including making the Inc 5000 list of the fastest-growing private companies in America.
Our VISION is to inspire and empower our clients, our team, and our communities through comprehensive real estate solutions.
As a Values based firm, we are founded on the Core Principles of ETHICS. RELATIONSHIPS. RESULTS. as well as our Seven Fundamental Cultural Values that we expect our team to exhibit:
● Positive Attitude. Smile and move.
● Empathy. Seek first to understand the perspectives of others.
● Proactivity. Bias towards action using good judgment.
● Ownership. See the big picture.
● Curiosity. Think, learn, and rapidly improve.
● Resourcefulness. Be effective.
● Communication. Be concise, articulate and make meaning clear.
Employees First
We are an employee first organization that believes that being committed to our employees first is the only way we can deliver the best service to our clients. Our office culture and work environment is second to none.Company DescriptionCHARLESGATE is an integrated real estate firm that empowers thousands of clients throughout Eastern Massachusetts with a comprehensive array of services across residential and multifamily commercial real estate - property management & leasing, sales brokerage, investment sales, construction, and new development. With deep, local roots, we were founded in Boston in 2003 and are headquartered in the Back Bay. We are rapidly growing, including making the Inc 5000 list of the fastest-growing private companies in America.\r
Our VISION is to inspire and empower our clients, our team, and our communities through comprehensive real estate solutions.\r
As a Values based firm, we are founded on the Core Principles of ETHICS. RELATIONSHIPS. RESULTS. as well as our Seven Fundamental Cultural Values that we expect our team to exhibit:\r
● Positive Attitude. Smile and move.\r
● Empathy. Seek first to understand the perspectives of others.\r
● Proactivity. Bias towards action using good judgment.\r
● Ownership. See the big picture.\r
● Curiosity. Think, learn, and rapidly improve.\r
● Resourcefulness. Be effective.\r
● Communication. Be concise, articulate and make meaning clear.\r
Employees First\r
We are an employee first organization that believes that being committed to our employees first is the only way we can deliver the best service to our clients. Our office culture and work environment is second to none.

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