Assistant Front Desk Lead

3 weeks ago


Boston, United States NFC Amenity Management Full time
Job DescriptionJob Description

Job Summary

Our Assistant Lead works closely with the Supervisor to maintain the assigned workspace and all other applicable areas, upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations. **This is a full time position that pays $48,000.**

Reports To: Front Desk/Spa/Fitness/Lifestyle Supervisor

Responsibilities:

  • Assist in hiring, training and mentoring a team that will follow the company's mission and brand standards. (Alongside Director)
  • Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure schedule coverage.
  • Create operating systems and checklists to provide a well-serviced and clean facility. Main point of contact for maintenance, repairs, and cleaning of facility.
  • Complete thorough daily facility inspections and effectively communicate operation malfunctions promptly to building management.
  • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Coordinate all facility reservations.
  • Facilitate contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors.
  • Assist in the preparation of the community events required by the building.
  • Stay abreast of industry standards, technology and trends.
  • Perform other duties as assigned and which relate to the success of the property.
  • This position will require long periods of time sitting, standing and moving around.
  • Follows all HR and Risk Management Company Policies.
  • Performs miscellaneous job-related duties as assigned.
  • Covers shifts for team members to ensure proper staffing requirements are maintained.
  • Use Company Approved Team Scheduler to ensure payroll budget compliance.

Minimum Job Requirements:

  • Professional background in customer service and hospitality management.
  • Must have an outgoing personality.
  • Must be hospitality driven and offer any necessary assistance to clients and guests.
  • Must be able to coach and mentor team members.
  • Must possess the ability to multi-task.
  • Must possess ability to work in a team environment.
  • Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood.

Knowledge, Skills & Abilities Required

  • Basic knowledge of Microsoft Office (Word & Excel) and the Internet.
  • Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken.
  • Effective interpersonal communication skills (written and oral) with ability to engage positively with clients.
  • Diplomatically handle delicate and challenging client concerns.
  • Ability to lift 50 pounds.


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