Technician Field Service
4 weeks ago
Sole Responsibilities
• Provide service and customer support during each field visit.
• Tie workflow to Google calendar schedule on a daily basis.
• Manage all on site installation, repair, maintenance and test tasks as designated by lead
technician.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports on a weekly basis. Service reports are to
include correspondence notes on correspondence with customer, all tasks assigned with
updates on progress of completion.
• Complete and turn in TDA reports on a monthly basis.
• Operate vehicle in a safely manner and use good judgement.
• Follow all company’s filed procedures and protocols
• Cooperate with lead technician and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers. This includes actively recruiting new
customers. Replying to leads when requested to. Following the lead technicians’
guidance on how to assess and answer technical questions satisfactorily.
Requirements
• Mechanical abilities and experience with boats, trucks and equipment
• Self-starter, problem-solver, detail oriented, safety conscious, listens well, takes
direction.
• Rely on experience, common sense and good judgment to plan and accomplish goals.
• Meet given deadlines and project goals.
• Passion for the outdoors
• Previous administrative and scheduling experience.
• Swim in deep water.
• Possess a valid Texas Driver’s License.
• Reliable transportation to and from work.
• Communicate effectively, both verbally and in writing, in the English language, with
fellow technicians, office personnel and customers.
• Proven field service experience.
• Ability to troubleshoot, test, repair and service technical equipment.
• English literacy.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Familiarity with mobile tools and applications.
• Bilingual helpful but not required
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